Digital Justice: Technology and the Internet of Disputes

11/16/17 • 56 min

Berkman Klein Center for Internet and Society: Audio Fishbowl

eBay resolves 60 million disputes a year and Alibaba 100 million. How do they do that? At the other less impressive extreme, in 2015 the IRS hung up on telephone callers 8.8 million times without making contact. Are there online solutions for that? Disputes are a “growth industry” on the internet, an inevitable by-product of innovation but often harmful to individuals. Drawing on his recent book, Digital Justice: Technology and the Internet of Disputes, (co-authored with Orna Rabinovich), Professor Katsh considers opportunities for online dispute resolution and prevention in ecommerce, health care, social media, employment, and the courts. Find out more about this event here: https://cyber.harvard.edu/node/100073

Previous Episode

The March for Science: How a viral moment starts a movement

Caroline Weinberg — one of the co-chairs and organizers of the March for Science — discusses two broad questions: How is the Internet involved in the planning of large scale, high visibility political demonstrations? And, how can we harness the potential of demonstrations to build into movements? For more information on this event visit: https://cyber.harvard.edu/events/2017/luncheon/10/Weinberg

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Digital Black Feminist Discourse and the Legacy of Black Women’s Technology Use

Black women have historically occupied a unique position, existing in multiple worlds, manipulating multiple technologies, and maximizing their resources for survival in a system created to keep them from thriving. In this talk, University of Maryland Professor Catherine Knight Steele presents a case for the unique development of black women’s relationship with technology by analyzing historical texts that explore the creation of black womanhood in contrast to white womanhood and black manhood in early colonial and antebellum periods in the U.S. This study of Black feminist discourse online situates current practices in the context of historical use and mastery of communicative technology by the black community broadly and black women more specifically. By tracing the history of black feminist thinkers in relationship to technology we move from a deficiency model of black women’s use of technology to recognizing their digital skills and internet use as part of a long developed expertise. Find out more about this event here: https://cyber.harvard.edu/events/2017/luncheon/11/KnightSteele