Transforming Banking Data into Customer Value

02/11/25 • 45 min

Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsider how they organize and use customer data. Second, vendor consolidation is compelling banks to take greater control of their data strategies. Third, the growing sophistication of AI models requires higher-quality data to provide personalized experiences while addressing bias risks.

In this episode of Banking Transformed, Don Permezel, VP of Data & AI at nCino, joins us to explore how banks must evolve beyond mere data collection to unlock true customer value through AI-powered personalization.

The discussion reveals that while many banks excel at data collection and storage, they often fail to turn this data into actionable intelligence that enhances customer value.

This episode of Banking Transformed is sponsored by nCino

nCino is the leading provider of intelligent, best-in-class banking solutions, focused on streamlining operations for financial institutions. Its Cloud Banking Platform is a single end-to-end platform that can enhance loan origination, customer onboarding, compliance, and portfolio management for banks, credit unions, and lenders. Over 1,850 financial institutions worldwide use the platform to solve business challenges, digitize processes, and enhance the customer experience through speed and convenience.

For more information visit www.ncino.com/en-US

The discussion reveals that while many banks excel at data collection and storage, they often fail to turn this data into actionable intelligence that enhances customer value.

This episode of Banking Transformed is sponsored by nCino

For more information visit www.ncino.com/en-US

Previous Episode

Alternative to Core Replacement That Redefines Digital Finance

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments.

On this episode of the Banking Transformed podcast, Ahon Sarkar, SVP and general manager of Helix at Q2 discusses a revolutionary approach to core banking modernization. By combining Q2's digital banking platform, Helix's cloud-based core, and extensive fintech partnerships, Q2 Fabric enables financial institutions to launch modern digital products without replacing legacy systems.

The conversation explores how this solution helps banks and credit unions compete in today's digital landscape while minimizing risk and maximizing ROI.

Next Episode

Breaking Down Barriers to Deploy GenAI Solutions Faster

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications.

In this episode of Banking Transformed, we're joined by Manish Gupta, CEO of Corridor Platforms, and Toby Brown, Managing Director of Global Retail Banking Solutions at Google Cloud, to discuss their groundbreaking partnership and how AI and cloud technologies can transform banking decisioning capabilities, enabling institutions to compete effectively while maintaining regulatory compliance.

Our guests will also share insights on overcoming implementation challenges, managing GenAI risks, and creating sustainable frameworks for long-term success in digital banking.

This episode of Banking Transformed is sponsored by Corridor Platforms

Financial institutions have made substantial investments in GenAI capabilities, yet face significant challenges in deploying high ROI customer-facing applications such as agent assist and Conversational IVR solutions. As banks’ Model Risk Management and Compliance teams grapple with novel GenAI risks without regulatory precedents, Corridor’s GenGuardX (GGX) platform emerges as a comprehensive solution designed by industry experts to bridge the gap between innovation and risk management.

For more information: https://ggx.corridorplatforms.com/