The Final Mile of Data: From Insights to Engagement

05/23/23 • 43 min

Customers want their financial institutions to know them, understand them and reward them based on their unique financial situation. Displaying this level of empathy is difficult if transactional data remains in silos.

The aggregation of data to generate insights is only half the battle for financial institutions, though. Banks and credit unions must go beyond using data to create great reports to supporting exceptional customer experiences and engagement – the final mile in the customer journey.

I am excited to have Ed Maslaveckas, CEO of Bud Financial on the Banking Transformed podcast. We discuss the firm's expansion into the US and how financial institutions of all sizes are leveraging data, insights, personalization, open banking and BaaS as strategic differentiators.

This episode of Banking Transformed is sponsored by Microsoft:

See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working.

More at Microsoft.com/financialservices

This episode of Banking Transformed is sponsored by FIS

How do you find your feet on ground that’s constantly shifting?

You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad.

Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report

FIS. Advancing the way the world pays banks and invests.

This episode of Banking Transformed is sponsored by Microsoft:

More at Microsoft.com/financialservices

This episode of Banking Transformed is sponsored by FIS

How do you find your feet on ground that’s constantly shifting?

Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report

FIS. Advancing the way the world pays banks and invests.

Previous Episode

The Exciting Evolution of the CFO in Business Transformation

As part of the digital transformation process occurring at financial institutions, CFOs must increasingly leverage technology and data analytics to become strategic partners to leaders across the organization, driving organizational success.

Beyond optimizing financial performance and streamlining operations, finance operations can now play an instrumental role in the innovation process, sustainability reporting and identifying new growth opportunities.

I am excited to have Monica Proothi, Partner and Global Finance Transformation Lead for IBM Consulting on the Banking Transformed podcast. We discuss how the finance function has evolved from reactionary, transactional work to value-generating roles and strategic engagement.

This episode of Banking Transformed Solutions is sponsored by IBM

IBM delivers technology and industry expertise to the global financial services industry through its infrastructure offering, software portfolio and consulting services. As a trusted partner to banks, insurers, asset managers and other financial institutions around the world, IBM enables modernization and digital transformation of the world’s mission-critical businesses. IBM is a leading provider of enterprise AI and hybrid cloud architecture to banks and insurers and leads a robust ecosystem of fintech partners serving financial institutions. For more information, visit https://www.ibm.com/industries/financial-services

Next Episode

Money 2020 Europe Preview: A Look into the Future of Banking

The future of banking is being driven by advancements in technology, changing customer preferences, new collaborations, and increasing regulatory requirements. Change is happening every day ... and it is more difficult than ever to keep pace.

As the industry gets ready for Money 2020 in Amsterdam, it is important to look at where the industry is today and where it will likely be in the near and more distant future.

I am excited to have Shanker Ramamurthy, Global Managing Partner Banking & Financial Markets, IBM Consulting on the Banking Transformed podcast. We discuss the massive changes occurring in financial services and what can be expected in the future.

This episode of Banking Transformed Solutions is sponsored by IBM