Episode 53 - Playing the Long Game

07/22/20 • 30 min

Episode 53 – Playing the Long Game

Danny Sanchez is the Founder and CEO of AutoShop Solutions. He’s also an AMi instructor and routinely offers good advice to shop owners looking to grow their business. In this ASA Podcast, Danny talks about how the most successful businesses play the long game in the shop. It’s often the little things that make the biggest difference and Danny covers such important topics as:

· Getting bogged down in day-today operations at the expense of the vision.

· Transitioning from a short-term to a long-term business model.

· Transactional experiences don’t build relationships.

· Why referral business is crucial to success.

· Why you must give the customer all the information you can.

· How comprehensive vehicle inspections can grow trust.

· Delivering what your customers expect.

· Presentation is everything.

· Connecting to the culture of your business.

· Why it’s time to get social.

· How business is an evolution in stages for owners and customers.

· Why online training is here to stay.

· Ethics aren’t optional.

Episode 53 – Playing the Long Game

· Getting bogged down in day-today operations at the expense of the vision.

· Transitioning from a short-term to a long-term business model.

· Transactional experiences don’t build relationships.

· Why referral business is crucial to success.

· Why you must give the customer all the information you can.

· How comprehensive vehicle inspections can grow trust.

· Delivering what your customers expect.

· Presentation is everything.

· Connecting to the culture of your business.

· Why it’s time to get social.

· How business is an evolution in stages for owners and customers.

· Why online training is here to stay.

· Ethics aren’t optional.

Previous Episode

Episode 52 - A Conversation with Mitch

Episode 52 – A Conversation with Mitch

Mitch Schneider has helped more automotive shop owners achieve success in his long career than he’ll probably ever know. If the name isn’t familiar, then this podcast will introduce you to a shop owner, author, teacher, cancer survivor and industry philosopher who has definitely made a difference in his long career. Having written for most of the automotive trade magazines over the years, Mitch no longer runs his family repair shop in Simi Valley, California, but he continues sharing his wit and wisdom as a writer for Ratchet & Wrench. He’s also written a new book titled Misfire: What To Do When Things Aren’t Running On All Cylinders. Hear all about it as Mitch shares his years of experience through Misfire and talks about:

· How to cope with the current business environment in the middle of a pandemic and the worst economic downturn since 2008.

· How his books have helped shop owners and managers over the years and how Misfire is different from anything he’s ever written.

· How Mitch got into the business and made it a family affair.

· How to approach adversity and not just survive, but thrive.

· How to think your way through problems and challenges.

· The danger of a failure to communicate.

· Why balance and flexibility are critically important.

· The rules for a successful business haven’t changed.

· How Associations can help solve problems.

· What shop owner’s need to do to reach the next level.

· Why it’s all about freedom and mobility.

Next Episode

Episode 54 - Finding Talented Techs

Episode 54 – Finding Talented Techs

Andy Fiffick is the Owner of Rad Air Complete Car Care in North Royalton, Ohio. He’s a multi-shop operation with more than 70 employees, and he’s looking for a few good men or women. Finding technical talent is one of the biggest challenges facing shop owners, and the current pandemic has increased the need to get creative in attracting top talent to our industry. Listen in as Andy shares his formula for success when looking for new team members to grow his already successful business. You’ll hear valuable insights into:

· How Andy adapted his business to change with the times years ago, and how that’s paying dividends today when it comes to attracting the right employees and clients.

· Why investing in high technology and ongoing training is driving success and the need for more talent.

· Taking a different approach to finding technicians, with a focused search process that stresses what Rad Air has to offer its employees in a work environment.

· Why flexibility and benefits are important to show how your business values your employees and attracts talent.

· How to target technicians on social media by talking about why Rad Air is a great place to work.

· How the interview process has changed in the face of the pandemic.

· The Golden Rules for establishing a positive business culture to build the right team. It’s all about Ethics.

· Good talent is out there if you’re willing to work to find them.