APM PMQ (2024) Conflict Resolution (LO11)

10/17/24 • 16 min

11. Conflict Resolution - This podcast discusses the ability to identify and address differences between individuals and/or interest groups, and covers:

a) The sources of conflict within a project.

b) How conflict can have both positive and negative impacts within a project.

c) How conflict can be addressed in different situations (such as Thomas Kilmann Conflict Mode Instrument).

11. Conflict Resolution - This podcast discusses the ability to identify and address differences between individuals and/or interest groups, and covers:

a) The sources of conflict within a project.

b) How conflict can have both positive and negative impacts within a project.

c) How conflict can be addressed in different situations (such as Thomas Kilmann Conflict Mode Instrument).

Previous Episode

APM PMQ (2024) Team Management (LO13)

13. Team Management - This podcast discusses the ability to work with team members to create and sustain teams, and covers:

a) The different stages in the development of a team, including creation, development, maintenance and leadership, and understanding the factors which influence these stages, including the knowledge of the models that are used to understand team development (such as Belbin, Margerison McCann, Myers-Briggs, Hackman, Tuckman, Katzenbach and Smith).

b) The characteristics and benefits of effective teams and teamwork.

c) Why different leadership approaches are needed to support virtual and hybrid teams.

Next Episode

APM PMQ (2024) Change Control (LO24)

24. Change Control - This podcast discusses the ability to manage variations and change requests in a controlled way, and covers:

a) The purpose and importance of each stage of a typical change control process (such as request, initial evaluation, detailed evaluation, recommendation, update plans and implement) and where these stages are different for linear and iterative life cycles.

b) What should be captured and recorded in change requests.

c) Ways in which to assess options related to a proposed change and the high-level impact of the proposed change.

d) How to justify recommendations about whether to approve, reject or defer changes.

e) The importance of updating plans and schedules to reflect and communicate changes.

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