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Ready to transform your passion for style and beauty into a thriving salon business? In this candid and insightful throwback episode, I'll walk you through 10 essential steps, drawn from my 30 years in the salon industry and numerous successful ventures. We'll navigate through the often daunting terrain of salon ownership, from recruiting your dream team to managing finances, all while creating a salon culture that buzzes with energy and positivity. Based on my journey, I'll also throw in some practical tips and real talk to steer you towards success.
Cracking the code for a successful salon business goes beyond a skilled team; it hinges on creating a memorable customer experience. Learn how to train your staff to deliver superior service, establish a welcoming atmosphere, and ensure every client leaves with a smile, yearning for their next appointment. We delve into the power of effective marketing strategies and the crucial role of customer retention. I'll also reveal tried-and-true strategies, like offering a range of services and harnessing loyalty programs, to encourage repeat business. So tune in, soak up the actionable insights, and let's inject some salon energy into your business dream!

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Website: www.danisekeilitz.com
YouTube: All About Hair
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When building relationships with clients, one of the most important and difficult things to do is handle complaints properly. Here are tips to help turn a client’s negative experience into a positive one.

Be in the Moment

Let the client know you can sense they are disappointed with how the design is looking. Ask them to offer feedback to what is specifically the problem area. Handling the problem in the moment will increase the probability of satisfaction

Practice Reflective Listening

After listening carefully to the client’s feedback, restate back to them what you heard to allow them a chance to make corrections to your listening skills. Be prepared to ask question to clarify any areas that have a lack of clarity.

Position the Feedback

Express appreciation for the client’s honesty, which will now allow you to meet their needs. Offer the option of making changes if possible, during the existing service or make plans for future satisfaction in the form of a return service, gift card or rescheduling with a different designer

Learn From Experience

Making changes to gain client satisfaction provides a learning experience that will help build your professional listening and flexing skills.

Are you a struggling salon owner?

Do you feel like you want to work on your business, instead of in your business, but you don't know how to get out from behind-the-chair? Do you feel like you are doing your best just to hold it all together? Then our NEW Roadmap for Salon Success is perfect for you! Get on our Waiting List Today!

Use my Gloss Genius link to start using today!

Make sure to subscribe to our YouTube Channel as well!

Visit my Amazon Store for all my favorite products!

Grab your Ultimate In-Salon Training Toolkit!
Website: www.danisekeilitz.com
YouTube: All About Hair
Shop my favorite Eufora Products.

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Is Firing Someone Bothering You? Here's What to Do

Do you find yourself as the leader of your salon, having to let someone go? It can be that they aren’t fitting in to your culture, or that they have toxic & derailing behavior, or maybe you caught them doing something, like stealing or lying...Whatever the situation, firing team members can be stressful.

What I'm going to share with you, is a result of years of experiences mostly doing this terribly. And what I want to do is help you avoid some of the things that I had to navigate, some of my own head garbage around how to do this well- how to be clear, how to be kind, and how to not let a situation get out of hand to the degree to which both of you are surprised by the outcome.
If you’re a salon owner and need some guidance with one-on-ones, grab our FREE .pdf The "Must Have" Questions for a Successful One-on-One

0:00
When you find yourself as the leader of your salon having to let someone go, it can be that they aren’t fitting into your culture
1:19
When it comes to firing people, I did this horribly.
3:26
Firing someone is one of the most stressful parts of running a salon.
5:13
Mistakes I’ve made in letting people go.
7:12
What do you do when you have a team member who’s struggling?
9:16
Don’t surprise people.
10:36
On the very first day, let them know your expectations.
12:42
If you need help with monthly one-on-ones, you can sign up for a free PDF.

Use my Gloss Genius link to start using today!

Make sure to subscribe to our YouTube Channel as well!

Visit my Amazon Store for all my favorite products!

Grab your Ultimate In-Salon Training Toolkit!
Website: www.danisekeilitz.com
YouTube: All About Hair
Shop my favorite Eufora Products.

Send Danise a Text Message.

Life after 50 is filled with unique challenges and opportunities, and we're here to explore them all. I'm Danise Keilitz, and while you may know me from my passion for all things hair, today we're broadening our horizons. What if beauty wasn't just skin deep but also about how we navigate the shifting tides of life, from hormonal changes to finding renewed purpose? This episode promises to be an eye-opener as we tap into the vibrant community of women over 50 who are embracing change with confidence and grace. Whether you're facing an empty nest, evolving friendships, or health concerns, this is your haven for authentic discussions about life’s transitions.
Join me in forging a new path for our podcast and YouTube channel as we expand beyond hair, while still celebrating its importance in our self-expression. We'll touch on health, fitness, and the inner strength required to face life's unexpected turns. This isn't just my journey; it's ours. Through shared stories and experiences, we'll create a supportive and empowering community.

Subscribe and become part of this exciting new chapter where we celebrate inner and outer beauty and keep growing stronger together. Let’s laugh, learn, and face life head-on, knowing that when we come together, there’s nothing we can’t handle.

Use my Gloss Genius link to start using today!

Make sure to subscribe to our YouTube Channel as well!

Visit my Amazon Store for all my favorite products!

Grab your Ultimate In-Salon Training Toolkit!
Website: www.danisekeilitz.com
YouTube: All About Hair
Shop my favorite Eufora Products.

Send Danise a Text Message.

Sometimes you meet someone who inspires you on all levels...today’s guest is one of those people. I met Paula a few years ago. And I felt an instant connection...you know when you just need to know someone on a deeper level? Yes, she’s that type of person...I think you will agree. Paula’s experience behind-the-chair, in distribution, as a public speaker, as an author and now as a member of the Hair Camp team, lets us see that there are different avenues within our industry - and you don’t have to pick just one...Let’s welcome Paula Henson to our show.

References Mentioned in Episode #115: A New Type of Education Connection with Paul Henson & Hair Camp

@paulaisqueen

@hair.camp

Hair Camp Website

Paula’s Book: Let’s Talk About It: Positive Conversation Starters with Kids from A to Z

Use my Gloss Genius link to start using today!

Grab your FREE PDF of The In-Salon Training Toolkit today.

Make sure to subscribe to our YouTube Channel as well!

Visit my Amazon Store for all my favorite products!

Grab your Ultimate In-Salon Training Toolkit!
Website: www.danisekeilitz.com
YouTube: All About Hair
Shop my favorite Eufora Products.