
A Conversation with Randy Gage
07/06/23 • 26 min
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A Conversation with Guido Quelle
Guido and I have known each other for a quarter century. He introduced my concept of value-based fees in Germany in building his multi-million euro boutique consultancy. We talk here about the post-pandemic atmosphere in Germany and in Europe. These issues include: • labor shortages • remote vs. in-person work • post-Brexit realties • existential vs. pragmatic issues We discuss what his clients are most concerned about today, and whether those concerns are valid. As is the case elsewhere, we examine the motivation, productivity, and work ethic of people in organizations, and what they’re seeking. On the morning we chatted it was reported that Germany had “slipped into recession” and Guido pointed out the irony of the government complaining that consumers weren’t spending enough! The difference between strategic business and tactical concerns, relative to the nature of the types of meetings was an important distinction in communication which we can all learn from. And we examine the current French environment where, with morbidity outpacing fertility and immigration problems, and the public rabidly against raising the retirement age, labor shortages will be a harsh economic reality. Guido is a superb example of someone building a boutique firm that is successful with the top officers of major enterprises amidst turbulent times.
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No Benefit, No Doubt
Remember “the benefit of the doubt”? That was meant to convey the belief that, when something was in doubt, give the other person a break. Don’t assume guilt, or fault, or ulterior motive. Maybe it was just a mistake, or an accident, or your misunderstanding. So we tended to ask, “Is that what you meant to say?” or “Why exactly did you do that?” or “Perhaps I’m not understanding this correctly.” We also forgave people when it was their fault, they did make an error. Marriages generally have not ended because of a forgotten anniversary or the divorce rate would be even higher than it is. Today, we almost always assume fault and flaw, and often we assume malice. We don't just believe someone inadvertently causes us pain, we default to the belief that they intentionally wanted to harm us. We don’t see accidents, we see conspiracies. And we don’t forgive or forget. We get even. We’ve moved light years away from “Do unto others....” to “undo others.” The other person isn’t wrong or even mistaken, they are ignorant and unethical. We see this clearly from a higher moral plain. If you’re not here to help me then you must be here to hurt me. There is no middle ground. You’re with me or against me. And if you’re against me, well you’re an inferior and subject to whatever I can dole out to demonstrate that. I’m going to give you the benefit of the doubt and assume that most of you will agree that we ought to give each other a break.
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