The Passenger Experience in the Time of a Pandemic
06/23/20 • 31 min
How has the passenger experience changed during the pandemic? In no good way, says Seth Miller, founder and editor of PaxEx.aero. Although less-full flights mean more space, airlines are halting or limiting food service, keeping lounges closed, and changing the way IFE is delivered. These are all good and necessary measures, Miller notes, but the passenger experience as we knew it is changing.
Understand more about the airline industry with Airline Weekly.
How has the passenger experience changed during the pandemic? In no good way, says Seth Miller, founder and editor of PaxEx.aero. Although less-full flights mean more space, airlines are halting or limiting food service, keeping lounges closed, and changing the way IFE is delivered. These are all good and necessary measures, Miller notes, but the passenger experience as we knew it is changing.
Understand more about the airline industry with Airline Weekly.
Previous Episode
Las Vegas Airport's Coronavirus Lessons
Chris Jones, McCarran International Airport chief marketing officer, discusses the steep drop off in traffic when Las Vegas closed down and how traffic is slowly starting to recover now that many shelter-in-place restrictions are easing. Listen to how McCarran is “betting against the spread” by mandating social distancing, disinfecting public areas, and encouraging mask use.
Understand more about the aviation industry with this week"s issue of Skift Airline Weekly.
Next Episode
Can Technology Make Travel Safer?
This week host Madhu Unnikrishnan is joined by Amy Burr, managing director of JetBlue Ventures, and Nirali Shah, director, Vantage Airport Group.
To stay on top of essential aviation industry news, please visit Airline Weekly.
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