Reframing risk & disruption, with Eric Joost

06/14/19 • 29 min

Insurers are in the business of assessing, pricing and covering risk—but are they using risk as a lever to improve customer outcomes? Eric Joost from Willis Towers Watson talks about what happens at the intersection of risk, people and business strategy.

Previous Episode

How technology is changing insurance fraud, with Matthew Smith

Technology makes it easier to streamline the customer experience—but it also opens up insurers to new kinds of fraud. Matthew Smith of The Coalition Against Insurance Fraud on what should be in an insurer’s fraud detection toolkit.

Next Episode

Inclusion, innovation and reinvention, with Eric Joost

How prepared is the insurance workforce for a digitally-driven future? Are insurers equipped to attract new, more diverse talent? And how does it all plug into a sustainable future for the industry? Eric Joost from Willis Towers Watson explains why innovation is non-negotiable—and why inclusion must be a personal priority.