How The Phoenix Project Transformed This MSP’s Business

03/10/23 • 18 min

ProdigyTeks was struggling with rapid growth. Work was falling through the cracks in their MSP and the customer experience was suffering. Then they read The Phoenix Project.
“It changed the way my business ran,” says ProdigyTeks CEO Paco Lebron of the 2013 book.
Hear Paco and ProdigyTeks IT Operations Manager John Dubinsky explain how they implemented The Phoenix Project’s teachings, and the difference it made in their MSP, from improved customer satisfaction to greater efficiencies and staff morale.

See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/006

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

---
Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com

See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/006

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

---
Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com

Previous Episode

What’s Wrong With a Lifestyle Business?

How the MSP industry typically defines success may not be how you define it—and business coach Andrew Moon wants you to know that’s OK. You get to decide what you want.
A former MSP who’s learned many of his lessons the hard way, Andrew explains the secret to uncovering your true goals, how to untangle your self-worth from your business, and why common industry benchmarks aren’t all they’re cracked up to be.
See the full transcript with resource links:
https://www.syncromsp.com/podcast/005

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

---
Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com

Next Episode

How to Find Your Flow and Unlock Peak Performance in Your MSP

What if flow was the most important thing in your business?
That feeling when you’re in the zone. Wired in. On fire. Whatever you want to call it, it’s that moment when everything seems to click and just... flow.
There’s science behind that moment of flow. And knowing how to recognize it, tap into it, and optimize it can change everything about how your business operates.
Performance coach Cameron Norsworthy brings the details in this episode about our two brains, a Peruvian busker, and the value of attention.
See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/007

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

---
Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com