Business Lessons from a $500k Solopreneur MSP

05/05/23 • 24 min

Marvin Bee of MB Systems does just over half a million in annual revenue as a one-technician shop.
We dive into how he does it, including the systems, tools, and supports he uses, and his hard-won learnings from 26 years as an IT support business, including:

3 books that helped Marvin figure out customer service
Why he struggled in the early years, and what he does differently now
What customers really want—and why it’s a lot simpler than you think
When your tech stack will hurt more than help
How to keep your processes running like a well-oiled machine

See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/010

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

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Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com

3 books that helped Marvin figure out customer service
Why he struggled in the early years, and what he does differently now
What customers really want—and why it’s a lot simpler than you think
When your tech stack will hurt more than help
How to keep your processes running like a well-oiled machine

See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/010

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

---
Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com

Previous Episode

How to Nail Your Next Cybersecurity Sales Pitch

Struggling to convince clients on the value of your cybersecurity package? You might be missing out on a few key aspects of the deal that can change everything.
Join MSP sales coach Jennifer Bleam as she reveals the secrets to persuasive cybersecurity sales. We dive into powerful stories, how to show your prospects the “chasm of doom” before them, and the compelling use of emotion to inspire action.
When you can hit the intersection on Jennifer’s Venn diagram of sales strategies, those deals should close a lot more easily.
See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/009

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

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Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com

Next Episode

How to Quickly Become a Profitable MSP With Profit First

“It will change your entire outlook on how you run your business.”
MSP owner Lori Hardtke was working hard but barely getting paid—then she implemented the Profit First methodology from Mike Michalowicz. Within 18 months she saw a “night and day” difference in her business, breaking a six-figure personal income for the first time ever. In this frank interview, Lori shares:

The basics of the Profit First methodology
The key that unlocks the true magic of the system
How Profit First works for any MSP at any stage of development
Common misconceptions about getting started
The name of the US bank that’s staffed entirely by Profit First professionals
And more

See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/011

Love Workflow for MSPs? Leave us a review:
https://www.lovethepodcast.com/workflow

---
Workflow for MSPs is brought to you by Syncro, the integrated platform for running a profitable MSP. Enjoy PSA, RMM, and remote access in one affordable package. https://www.syncromsp.com