CS101: Lauren Franklin, Senior Customer Engagement Manager at Uplevel

12/09/20 • 39 min

This week on CS101, Lauren Franklin joins the boys to talk all things customer success! A Senior Customer Engagement Manager at Uplevel, Lauren chats with the boys about everything from the importance of customer engagement to the overlap with product management.

Previous Episode

CS101: John Papale, Customer Success Manager at Zappi

CS101 is back baby, and if our guest sounds a little bit familiar to you, it's because we had our first return on the podcast! John Papale, CSM at Zappi, joins Cam and Yonas once again, this time to talk all things customer success. After hearing from some high level CS folks, it's time to hear from the frontline workers, the people working with the customers day in and day out and hear their perspective. JP and the guys cover everything from daily responsibilities to best practices for CSMs and how Product Managers can work with them to create a better product.

Next Episode

CS101: Elizabeth Bukys, Head of Customer Success at Flatfile

This episode officially marks the end of the Customer Success 101 series (brb, holding back the tears), but we're closing it out with a very special guest. Elizabeth Bukys joins the boys this week to share her perspective as Head of Customer Success at Flatfile! Elizabeth joined the Flatfile team after spending some time as a Technical Account Manager, and gives us her definition of customer success, the overlap it has with product, and why it's never too early to start up a customer success team.
With the closing of our newest series, we want to hear what you think! Leave us a review, share it with your friends, give us a follow on LinkedIn or Twitter (we follow back!) Did you like the series? What would you want to see Cam and Yonas cover next?