52. Dr. Matt Hill - creating the conditions for healthcare teams to flourish

03/03/24 • 40 min

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Today, I invite you to meet Dr Matt Hill – I hope you enjoy the warmth and wisdom he brings to this podcast series as much as I do!

I heard Matt speaking at the online NNAP conference, the National Neonatal Audit Programme, which showcased best practice in neonatal care.

Matt is the Clinical Adviser on Safety Culture for NHS England and was one of the keynote speakers.

He was talking about creating the conditions for a perinatal team to flourish – but it became clear to me that what he said would help ANY healthcare team to flourish.

There were so many practical examples of what makes a good team, and how is leads to well-being and a positive safety culture.

There was an emphasis on collaboration, inclusion, empathy and relationships.

There is huge synergy with our ‘Whose Shoes’ work, particularly around our core principle that you have to create the conditions for meaningful conversations, coproduction and teamwork!

Lemon lightbulbs 🍋💡🍋

Health care in its broadest sense is about people - people caring for each other.
Be curious about people; nurture and invest in them; share personal stories
Look for those moments of human interaction
Create space to get to know people as human beings and build trust among colleagues
Learn about and recognise the value and unique contribution each individual brings
Kindness and compassion helps good team dynamics, and improves culture and safety
Create a welcoming environment for new staff members
Introduce yourself as a person, rather than solely by job title, to foster a more inclusive and connected environment
Flattening the hierarchy in workplace conversations makes it easier for junior members to share their thoughts and feelings with more senior colleagues
Recognise and value diverse perspectives in healthcare, rather than prioritising a narrow view
Understand patient experiences and preferences - ask what matters to each person to provide effective care
Small gestures matter, such as using people’s preferred names, in building trust and psychological safety
People may have different interpretations of the same words or actions
Establishing positive relationships improves care outcomes, especially for the most vulnerable people
Focus on doing things differently, rather than just measuring what we do!

If you have enjoyed this episode, you'll also love:
Episode 32. Dr. Bob Klaber - kindness matters!

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Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.

Today, I invite you to meet Dr Matt Hill – I hope you enjoy the warmth and wisdom he brings to this podcast series as much as I do!

I heard Matt speaking at the online NNAP conference, the National Neonatal Audit Programme, which showcased best practice in neonatal care.

Matt is the Clinical Adviser on Safety Culture for NHS England and was one of the keynote speakers.

He was talking about creating the conditions for a perinatal team to flourish – but it became clear to me that what he said would help ANY healthcare team to flourish.

There were so many practical examples of what makes a good team, and how is leads to well-being and a positive safety culture.

There was an emphasis on collaboration, inclusion, empathy and relationships.

There is huge synergy with our ‘Whose Shoes’ work, particularly around our core principle that you have to create the conditions for meaningful conversations, coproduction and teamwork!

Lemon lightbulbs 🍋💡🍋

Health care in its broadest sense is about people - people caring for each other.
Be curious about people; nurture and invest in them; share personal stories
Look for those moments of human interaction
Create space to get to know people as human beings and build trust among colleagues
Learn about and recognise the value and unique contribution each individual brings
Kindness and compassion helps good team dynamics, and improves culture and safety
Create a welcoming environment for new staff members
Introduce yourself as a person, rather than solely by job title, to foster a more inclusive and connected environment
Flattening the hierarchy in workplace conversations makes it easier for junior members to share their thoughts and feelings with more senior colleagues
Recognise and value diverse perspectives in healthcare, rather than prioritising a narrow view
Understand patient experiences and preferences - ask what matters to each person to provide effective care
Small gestures matter, such as using people’s preferred names, in building trust and psychological safety
People may have different interpretations of the same words or actions
Establishing positive relationships improves care outcomes, especially for the most vulnerable people
Focus on doing things differently, rather than just measuring what we do!

If you have enjoyed this episode, you'll also love:
Episode 32. Dr. Bob Klaber - kindness matters!

Previous Episode

51. Sam Jackman - co-founder of Boost Innovations

Hey, it’s great to be back! 🍋🍋🍋

So, for all those who enjoy the ‘Wild Card - Whose Shoes?’ podcast, welcome to Season 2!

It has been lovely to hear from so many of you, saying that you are missing the podcast and asking when it is coming back. Well, here it is!

At the beginning of last year, 2023, I was diagnosed with breast cancer. And not for the first time.

Being quite a private person, but also quite out there, in terms of Whose Shoes events, social media, hosting a podcast and so on, I found it hard to know how to handle that. As you may imagine.

I was trying to manage my illness and treatment alongside deadlines from my ‘real’ work, so when I reached episode 50 I decided that made a very neat if rather long, Season 1!

But I have been raring to go with Season 2 and wondered how best to re-launch.

I found the perfect podcast guest – and today is the perfect day to post our conversation – 4 February 2024, World Cancer Day!

Sam Jackman is an inspirational woman - a multi-award winning entrepreneur and a disruptor. Sam offers a breath of fresh air (literally!) to women who have had a mastectomy due to breast cancer. She is rocking the world of conventional prostheses through her innovative Boost products.
Boost products are 100% inspired and designed by women for women.
We need to make sure that women hear about them!

It is an extraordinary story

the lived experience of Sam’s Mum
finding a huge gap in the market - and doing something about it!
courageous entrepreneurship
rocking the world of conventional solutions
putting women first

And all from the deepest reaches of rural Cornwall.

Sam is highly entertaining. We are joined briefly by Blue, Sam’s emotional therapy dog!

It is a story with a difference, making a difference and I am very proud to support ‘We Wear Boost’ innovations, who have made a BIG difference to me personally. Thank you, Sam!
Key link
Breast Forms | Lightweight Breast Forms UK | We Wear Boost
Daughter creates design after mum's mastectomy - BBC News
Lemon lightbulbs 🍋💡🍋

If you want something amazing to happen, you may have to do it yourself!
Don't listen to the naysayers
We need to bridge the 'us and them' divide between clinicians and patients
Co-design with the people using the product will NOT fail
Be inspired. Achieving this from Cornwall was NOT easy!
Men in suits are not the experts on breast forms and nipples! ;-)

Next Episode

53. Angela Catley - When I Get Old

I first met Angela Catley in the very early days of Whose Shoes?, so back in about 2009, when she did a very lively and slightly bonkers presentation at a conference.
I remember how Angela used her slides as just a very rough guide, while telling wonderful stories, and occasionally flicking on from one slide to the next as she went. I found it refreshing!

It was full of energy, and she spoke common sense which really resonated with me. She despaired about bureaucracy and talked about HR type functions as the ‘Stuff department’ - often stuff getting in the way of organisations, and particularly good small providers, trying to get on and run a quality service.

You can feel the synergy to my #WhoseShoes work!

Angela was working for Community Catalysts, enabling everyday people to develop brilliant, quirky, creative, life-enhancing solutions to their own challenges. I loved it!

Fast forward ... in this episode, we talk about the ‘When I Get Old’ campaign.

We link up with other social movements that celebrate and support people’s strengths rather than their weaknesses, and focus on what matters to people.

How we can all get the best out of systems to live – and carry on living – our best lives?
Even when we get old.

Many of us have banged the drum for our parents, trying to get the best for them. But we can only pick from available choices, and often we know that this is NOT what they wanted.
Have YOU got a clear plan as to what you would like to happen ... or are you going ‘La, la, la, la .... Ooooh heck!
Lemon lightbulbs 🍋💡🍋

Be curious and furious - Furiosity! (shoutout to Mark Adam Smith!)
There are SO many splendid, creative people - connect with them!
Discover your shared passions - have conversations!
Ageing - plan ahead - we can switch from ‘Us’ to ‘Them’ in seconds
Care Land. Stuff. ... keep it real for real people
Collaborate - join up with like-minded movements. #StrongerTogether
Head in the sand leads to ... La, La,La, La,La ..... oooooh heck!
Life is a lottery. We can’t all be David Attenborough in the ageing stakes
Will the options you would choose even exist?
Crisis ... is never a good time to make decisions
Creativity can help unlock imaginative solutions
The power of the self-funding pound. Own your paying power!
Get involved in the #WhenIGetOld campaign!
Personal choice is specific - not just wine or beer
Think differently - chat to your friends to see what emerges
Some great solutions are potentially right there - in your community!
Don’t let services - eg befriending services - get in the way of friendship
Relationships matter! Cultivate them and defend them ... with furiosity!

Some links you will enjoy:

Join the #WhenIGetOld campaign !
Angela's 'Ta ra' blog when she left Community Catalysts
A pioneer of #WhenIGetOld type thinking : the late, great D

Wild Card - Whose Shoes? - 52. Dr. Matt Hill - creating the conditions for healthcare teams to flourish

Transcript

Gill Phillips 00:10
My name is Gill Phillips and I'm the creator of Whose Shoes, a popular approach to co-production. I was named as an HSJ 100 Wild Card and want to help give a voice to others talking about their ideas and experiences. I'll be chatting with people from all sorts of different perspectives, walking in their shoes, if you are interested in the future of health care, and like to hear what other people think, or perhaps even contribute at some point, Whose Shoe