Building a Franchise by Listening to the Customer - Andrea Mundie, CEO - skoah

Co-founder and CEO of skoah talks about how she changed her path from a full service to a facial-only concept and product line to create a new franchise system in Canada. She shares how important it is to analyze your market and the client needs to build customer loyalty. Now working with Franworth, she is poised to grow through the U.S.

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