18 Being Frank with Jess Hatzis

Jess is the Creative Director and co-founder of Frank Body, the signature coffee scrub brand that really pioneered a genuine, signature voice on social media, that's now a pillar of memorable customer experience. In this episode, Jess talks to Stephan from her homebase in Melbourne, Australia about launching Frank Body, crafting the signature voice of Frank, facing the challenges of the retail space, and the business books she's been reading lately.