7-29-2024 Bob Malley, Cleveland Innovation Summit

08/06/24 • 15 min

In this conversation, Jim Haviland and Kris Snyder discuss the story of Bob Malley and Malley's Chocolates, a successful family business. They highlight the importance of succession planning and the respect for the work that went before. They also discuss the concept of 'Malley moments' and how the emotional impact of a product can create a lasting impression on customers. The conversation then shifts to the Cleveland Innovation Summit, organized by Justice Mendez of 161 Ventures, which brought together entrepreneurs and investors. Finally, they share their own impact moments, including the importance of strategic alignment in referrals and the power of language in shaping perceptions.

Takeaways

Succession planning is crucial for the long-term success of a family business.
Respecting the work that came before and understanding the challenges faced by previous generations is important in a family business.
Creating emotional impact and memorable experiences for customers can lead to long-lasting loyalty.
Entrepreneurship events like the Cleveland Innovation Summit provide valuable networking and learning opportunities for startups.
Strategic alignment is key when seeking referrals, and understanding the value exchange is crucial.
The language we use can shape our perceptions and attitudes towards others, so it's important to be mindful of our words.

Sound Bites

"A great story about how to create succession planning in a family"
"Malley moments: Recognizing the emotional impact of the product"
"The Cleveland Innovation Summit: A firecracker of an event"

Chapters

00:00 Introduction and Discussion of Bob Mallee and Mallee's Chocolates

03:05 The Power of 'Malley Moments' in Building Customer Loyalty

06:26 Highlights from the Cleveland Innovation Summit

08:37 Building Referral Relationships through Strategic Alignment

13:04 The Impact of Language on Perceptions and Relationships

This week's Lay of the Land episode reviewed:
https://www.layoftheland.fm/176-mike-malley-malleys-chocolates-coco-milk-sugar-and-cleveland/

Other Lay of the Land Episodes mentioned:
https://www.layoftheland.fm/157-reilly-berk-berk-enterprises/
https://www.layoftheland.fm/156-mary-cowan-ncs-credit/
https://www.layoftheland.fm/20-mac-anderson-cleveland-kitchen/

Other References:

https://malleys.com/
https://www.onesixone.ventures/

Takeaways

Succession planning is crucial for the long-term success of a family business.
Respecting the work that came before and understanding the challenges faced by previous generations is important in a family business.
Creating emotional impact and memorable experiences for customers can lead to long-lasting loyalty.
Entrepreneurship events like the Cleveland Innovation Summit provide valuable networking and learning opportunities for startups.
Strategic alignment is key when seeking referrals, and understanding the value exchange is crucial.
The language we use can shape our perceptions and attitudes towards others, so it's important to be mindful of our words.

Sound Bites

"A great story about how to create succession planning in a family"
"Malley moments: Recognizing the emotional impact of the product"
"The Cleveland Innovation Summit: A firecracker of an event"

Chapters

00:00 Introduction and Discussion of Bob Mallee and Mallee's Chocolates

03:05 The Power of 'Malley Moments' in Building Customer Loyalty

06:26 Highlights from the Cleveland Innovation Summit

08:37 Building Referral Relationships through Strategic Alignment

13:04 The Impact of Language on Perceptions and Relationships

This week's Lay of the Land episode reviewed:
https://www.layoftheland.fm/176-mike-malley-malleys-chocolates-coco-milk-sugar-and-cleveland/

Other References:

https://malleys.com/
https://www.onesixone.ventures/

Previous Episode

7-22-24 Craig Hassall (Playhouse Square) IoVs and Innovation Summit

In this episode, Jim Haviland and Kris Snyder discuss their recent interviews with non-traditional entrepreneurs and their impact on the Cleveland community. They highlight the importance of changing the negative perception of Cleveland and embracing its rich history and authenticity. They also discuss the cyclical nature of cities and the need for a gentle rise rather than boom and bust cycles. They emphasize the power of intentional introductions of value and the transfer of trust in building high-trust relationships. They conclude by mentioning upcoming events and the importance of frequency, depth, and duration in meaningful conversations.

Takeaways

Changing the negative perception of Cleveland and embracing its rich history and authenticity is crucial for the city's growth and success.
Cities go through cyclical phases, and it's important to focus on a gentle rise rather than boom and bust cycles.
Intentional introductions of value, infused with context and trust, can lead to meaningful connections and collaborations.
Building high-trust relationships requires frequency, depth, and duration in conversations.
Upcoming events like the Cleveland Innovation Summit provide opportunities for networking and learning from successful entrepreneurs.

Sound Bites

"Outside of maybe the US, no one thinks of Cleveland that way."
"Every city has some cycles. I think he was advocating that we're probably on the upcycle."
"Your purpose should be expansive as you want because you're not going to over-accomplish your purpose."

Chapters

00:00 Introduction and Non-Traditional Entrepreneurial Journeys

01:53 Authenticity and Active Pride in Cleveland

03:21 The Cyclical Nature of Cities

05:05 Intentional Introductions of Value and Building Trust

11:40 Upcoming Events in Cleveland

This week's Lay of the Land episode reviewed:
https://www.layoftheland.fm/175-craig-hassall-playhouse-square-inspire-the-world-clevelands-artistic-renaissance/

Other Lay of the Land Episodes mentioned:
https://www.layoftheland.fm/15-justin-bibb-mayor-of-cleveland/
https://www.layoftheland.fm/20-mac-anderson-cleveland-kitchen/
https://www.layoftheland.fm/86-dallas-hogensen-felux/

Other References:
https://www.onesixone.ventures/

Next Episode

8-5-24 Joshua Edwards, Digital-C, Community Flywheel, EPI

In this conversation, Jim Haviland and Kris Snyder discuss the importance of good infrastructure and solving the digital divide. They highlight the work of Joshua Edmonds, who is working on providing affordable internet access through his company Canopy. They also touch on the history of internet connectivity and the need for access to healthcare and education. The conversation then shifts to the concept of community building and the impact of Introductions of Value. They discuss the importance of trust at scale and the intersection of commerce and community. The conversation concludes with a mention of the partnership between Ninety and the Exit Planning Institute and the importance of having an intentional operating system for success.

Takeaways

Good infrastructure and solving the digital divide are crucial for access to healthcare, education, and economic opportunities.
Canopy's affordable internet access solution using existing infrastructure is innovative and impactful.
Community building and Introductions of Value are key to fostering collaboration and economic growth.
Trust at scale is essential for successful community building and commerce.
Having an intentional operating system is important for achieving intentional results.

This week's Lay of the Land episode reviewed:
https://www.layoftheland.fm/177-joshua-edmonds-digitalc-bridging-the-digital-divide-in-cleveland-internet-as-a-human-rig/

Other Lay of the Land Episodes mentioned:
https://www.layoftheland.fm/27-brett-lindsey-everstream-snip-internet/

Other References:

https://digitalc.org/
https://www.cpp.org/About/History
https://exit-planning-institute.org/

Chapters

00:00 Introduction

02:10 The Power of Infrastructure and Technology

05:30 The Entrepreneurial Spirit

11:03 Investing in the Entrepreneurial Community

14:39 The Role of an Operating System