VUX World
Kane Simms
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing
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Top 10 VUX World Episodes
Goodpods has curated a list of the 10 best VUX World episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to VUX World for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite VUX World episode by adding your comments to the episode page.
07/10/24 • 65 min
Falene McKenna is arguably the most charismatic member of the conversation design community. With a wealth of experience in conversation design particularly as it pertains to robots!
Falene join me to share lessons learned in designing conversations for robots and specifically about the uncanny valley: what it is, why it matters and whether we can or should cross it.
Visit Falenes LinkedIn
Check out Lingua Robotica
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06/12/24 • 69 min
Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.
Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits teeth**. Learn the 4 missing pieces of your AI strategy and why you’re struggling to fill them.
Myself and Richard share so many similar perspectives on how to do AI right in the enterprise. This will be a bone shattering journey of cognitive dissonance if you’re not open to change. Be open. Dive in.1
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06/10/24 • 59 min
Hazel Savage is the VP Music Intelligence at SoundCloud and the founder of Musiio; a tech company using AI to make music easier to catalogue and find.
Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.
Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/
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05/29/24 • 60 min
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05/14/24 • 62 min
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03/02/23 • 41 min
Oh wow, is that the time?! VUX World has been going for 5 years!
For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms!
What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more...
0:00 Intro
4:00 Conversations and listening
7:00 We need patience for conversational AI
9:00 30 seconds, go!
11:10 What surprised you most about the industry when you started VUX World?
17:45 What do the words 'artificial intelligence' make you think?
20:55 Can you summarise the developments you've seen in the last 5 years?
26:15 Channels for enterprise conversational AI
30:35 Was the timing bad for Alexa and Google Assistant?
33:00 What inspires you to keep going forward?
36:20 What excites Ben about the industry?
38:40 The potential of conversational AI
39:30 Outro
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11/24/22 • 62 min
After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, plan, and effectively build the next generation of fan experiences and customer journeys.
Brandon joins us to share his vision for the future of conversational AI in emerging tech spaces, such as AI-assisted creativity and content and web 3. Join us for what'll be an immersive Journey.
Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/
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11/17/22 • 56 min
If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?
Yes, it's early, but the banking industry is one of the stand-out industries where conversational AI can add immeasurable benefit to your business operations and customer experience.
One person who's been through the end-to-end journey of formulating the strategy, building the team and deploying the solution is Bill Hawks.
Bill is Digital Customer Experience Manager - Conversational AI & Virtual Client Service at Citizens Bank, where he's leading the CX digital strategy. Prior to that, Bill was Sr. Digital Product Manager at Truist Bank, where he led the conversational AI strategy, team and solutions.
Bill joins us to share his lessons in how you can create an effective digital assistant for banking, as well as learnings that'll apply to any business leader considering their transformation strategy and how CAI can play a role.
Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/
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How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
VUX World
11/02/22 • 60 min
Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.
Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May.
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07/15/24 • 62 min
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FAQ
How many episodes does VUX World have?
VUX World currently has 339 episodes available.
What topics does VUX World cover?
The podcast is about Digital Transformation, Design, Podcasts, Technology, Automation, Arts and Artificial Intelligence.
What is the most popular episode on VUX World?
The episode title 'Traversing the uncanny valley with Falene McKenna' is the most popular.
What is the average episode length on VUX World?
The average episode length on VUX World is 57 minutes.
How often are episodes of VUX World released?
Episodes of VUX World are typically released every 6 days, 18 hours.
When was the first episode of VUX World?
The first episode of VUX World was released on Feb 12, 2018.
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