
Voice of the Customer
BPA Quality
Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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Top 10 Voice of the Customer Episodes
Goodpods has curated a list of the 10 best Voice of the Customer episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Voice of the Customer for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Voice of the Customer episode by adding your comments to the episode page.

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust
Voice of the Customer
11/12/20 • 16 min
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/

Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY
Voice of the Customer
11/02/20 • 21 min
In episode four of the Voice of the Customer, we meet Aarthi Gonela who really knows how to put the "feel" of a customer experience into words.
After a fantastic experience with Overstock.com, she helps our audience understand the importance of making a customer feel like they matter, and that often products and services are much more to a client than just tangible things. The opposite held true during a delivery horror story with CEVA Logistics, where she was left feeling unimportant and abandoned.
Give it a listen and let us know how you feel about this one!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/

Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences
Voice of the Customer
09/29/20 • 19 min
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
#Disney #BuschGardens #Chick-fil-A #CX #customerexperience #VOC #callcenter #contactcenter #QA #customerenagement #employeeengagement #BurgerKing

Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury
Voice of the Customer
09/16/20 • 29 min
Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about a wonderful experience at the Bristol Oyster Bar, and a horror trip to JC Penney. (with a bonus discussion about chewy.com!)
All our episodes are quick, easy listens, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!

Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication
Voice of the Customer
09/08/20 • 16 min
Welcome to our first episode of Voice of the Customer, with our good friend Henry Scalfo. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.
In this episode, we talk about the Moore Brothers Wine special service, a difficult doctor's office, and an Airbnb trip gone bad ... and the VALUE of Communication.
All our episodes are quick, easy listens under 15 minutes, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!
FAQ
How many episodes does Voice of the Customer have?
Voice of the Customer currently has 5 episodes available.
What topics does Voice of the Customer cover?
The podcast is about Marketing, Management, Podcasts, Business and Customer Experience.
What is the most popular episode on Voice of the Customer?
The episode title 'Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust' is the most popular.
What is the average episode length on Voice of the Customer?
The average episode length on Voice of the Customer is 21 minutes.
How often are episodes of Voice of the Customer released?
Episodes of Voice of the Customer are typically released every 12 days, 19 hours.
When was the first episode of Voice of the Customer?
The first episode of Voice of the Customer was released on Sep 8, 2020.
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