Fostering Stronger, More Resilient Communities With Data

02/18/25 • 24 min

In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services.

Justin Bruce, director of client services for Tyler’s Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to improve resident engagement, increase operational efficiency, and bolster resilience across multiple areas—including cybersecurity, disaster management, and economic development.

Throughout the conversation, Justin highlights real-world examples of how public sector organizations are using data to improve transparency, enhance service delivery, and make data-driven decisions that benefit their communities. He also shares insights into the emerging trends shaping the future of government data, including artificial intelligence (AI), predictive analytics, and digital accessibility.

Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Digital Access and Accessibility in the Resident Experience
Video: See How Data is Connecting an Ohio County
Blog: Excellence 2024: Data & Transparency Solutions

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust.

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Digital Access and Accessibility in the Resident Experience
Video: See How Data is Connecting an Ohio County
Blog: Excellence 2024: Data & Transparency Solutions

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

Previous Episode

Strengthening Public Trust and Resilience Through Resident Engagement

In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs.

Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing service continuity during crises.

Throughout the conversation, Cate highlights real-world examples, including Louisiana’s use of Tyler’s resident engagement platform to improve disaster preparedness and response. She explores how artificial intelligence (AI), mobile apps, geolocation services, and multilingual accessibility features are shaping the future of resilient public sector operations.

Tune in to learn how governments can leverage technology to build stronger, more responsive communities that are prepared for whatever challenges lie ahead.

Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Improving Resident Engagement With Identity and Access Management
Blog: Transforming Government Payments Through a Unified Platform
Blog: Accessibility’s Role in the Resident Experience
Blog: Inclusive Design Connects the Whole Community
Video: Know Your Vulnerabilities Cybersecurity Webinar

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

Next Episode

How Technology is Shaping Public Safety: A Former Sheriff’s Perspective

In this episode of the Tyler Tech Podcast, we explore how technology is strengthening resilience in public safety, ensuring agencies can effectively respond to emergencies, adapt to evolving challenges, and maintain seamless operations to protect their communities.

Pat Ninmann, manager of client success for Tyler’s public safety team, joins us to share insights from her career in law enforcement — rising through the ranks from dispatcher to sheriff. Drawing from her experience, Pat discusses how advancements in mobile data computers (MDC), computer aided dispatch (CAD) systems, and cloud-based solutions are equipping public safety agencies with the tools they need to improve situational awareness, enhance data sharing, and build more connected and resilient operations.

Throughout the conversation, Pat highlights the role of technology in helping agencies recruit and retain skilled officers, leverage data for smarter decision-making, and improve interoperability during emergency response efforts. She also shares real-world perspectives on how digital transformation is shaping the future of public safety.

Tune in to learn how technology is empowering public safety professionals to serve their communities more effectively.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!