Is Customer Success a Must-Have?

We know... How could three seasoned CS professionals even debate such a topic?
Join Valerio and William as they welcome guest speaker Lauren Verby on to the show to discuss how companies make the transition to the cloud, to SaaS and to CS and the various pitfalls that can be found along the way.
We also discuss when CS is and is not suitable for a company, and the role of CS in self-hosted platforms which are typically held in the customer's datacentre rather than the vendor's.
Join us for what is one of the most heated debates of the series so far!