Greg and Stephen talk about turning research insight into action to improve the customer experience, based on Greg’s recent webinar.
Action is hard not because it’s unclear what needs to happen, but because of the power of the status quo. The decisions you make before and during your survey can be more important than what you do with it afterwards.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep41+InsightToAction.mp301/11/21 • -1 min
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