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Throwing Shade

Throwing Shade

Jimmy Hosang & Paul Banks

Startup life is brutal.There are so many mistakes.Doing that in the call centre industry is even harder - it's an industry of tight margins, productivity and well-established competition.Join Jimmy Hosang, CEO and Co-Founder at SaaS Startup MOJO-CX©, and his Co-Host, and Senior Solutions Consultant, Paul Banks as they discuss everything from recent events, to SaaS Startup fails and wins, Technology, and contact centre myths and truths.
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Top 10 Throwing Shade Episodes

Goodpods has curated a list of the 10 best Throwing Shade episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Throwing Shade for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Throwing Shade episode by adding your comments to the episode page.

Throwing Shade - Buying Twitter?

Buying Twitter?

Throwing Shade

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04/28/22 • 32 min

Join us for this week's episode focusing on Elon Musk's potential purchase of Twitter.
Will the platform be made better, or worse... and are people projecting their own ideologies onto the sale as opposed to having a genuine critical and objective opinion?

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Throwing Shade - Building a Startup Team... and Bye Bye to Boris?
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07/06/22 • 44 min

In this episode, Jimmy discusses some of the early challenges he faced in the startup world - from not having a level of volume leadership experience he felt he needed, to finding team members that filled the gaps in his abilities.
How do you find people for a startup, when you're bootstrapping?
How do you get a good mix in the team?
Which characteristics are the most important?
Join us as we discuss elements of the journey so far!
Lastly.... Jimmy predicted 5 and a half months ago, that Boris Johnson had 6 months tenure left in him... will Jimmy's prediction come true, based on the resignations we've seen in the last week?

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In the new episode, learn about some of the issues Jimmy encountered when trying to disrupt the Consulting market by differentiating on the pricing strategy, and what he learned from that experience.

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Throwing Shade - Agent Vulnerability and 'Tractors'
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05/05/22 • 34 min

Join us for the latest episode where Jimmy and I tackle the growing problem of 'agent vulnerability', and how recent changes have meant that employees in contact centres (and many other industries) are more exposed than ever... but are they being treat as a 'problem to be solved' by well-meaning management?
The second half of the show sees us delve into the dubious world of politics, and a conversation around behaviours in the house of commons, hypocrisy, and duplicity!
An interesting episode, and some topics that Jimmy and I are heavily passionate about - please reach out via LinkedIn or Email if you've enjoyed the show - we'd love to hear your thoughts and opinions.

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Throwing Shade - 'Sunak-Gate'?

'Sunak-Gate'?

Throwing Shade

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04/14/22 • 33 min

This week, as most of our listeners are taking a break from work for Easter, are suffering from various illnesses, we decided to take a break from the contact-centre relevant element of the podcast, and focus solely on current events.
Today's episode sees Jimmy and I tackle the complexity around Chancellor Rishi Sunak, his wife Akshata Murty and their finances.
Apologies for some of the audio issues in this episode - we're working on fixing this for next week!

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Throwing Shade - Speech Analytics Challenges and 'That Slap'
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04/05/22 • 50 min

In Episode 4, join Jimmy as he walks us through some of the most common failings and challenges for a Speech Analytics project, the causes of these, and some simple ways in which they can be circumvented, removed or resolved.
In the second half, we talk about the moment the Oscars turned a corner in their history - Will Smith's (alleged) slap of Chris Rock...

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Throwing Shade - Next Best Action and Survivor Bias
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03/14/22 • 57 min

In this episode, we look at Next Best Action - what it is, the pitfalls that can be hard to manage, tips to avoid those pitfalls, and where Jimmy sees Next Best Action (NBA) going next.
In the second half, we look at survivor bias - how it's all around us, and what that means for life in a connected world.

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Throwing Shade - NPS & Ukraine

NPS & Ukraine

Throwing Shade

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03/02/22 • 63 min

In the second episode of Throwing Shade, hosts Paul Banks (@WhoIsPaulBanks) and Jimmy Hosang (@JimmyHosang) discuss all things Net Promoter Score, followed by taking some time to talk about the recent events in Ukraine.
This episode was recorded on the afternoon of February 28th
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Timestamps
(00:30) - NPS
(29:30) - Ukraine
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Links
Jimmy on LinkedIn
Paul on LinkedIn
The Modular Analytics Company

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Throwing Shade - Remote Working & Canadian Truckers
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02/25/22 • 61 min

In the first official episode of Throwing Shade, hosts Paul Banks (@WhoIsPaulBanks) and Jimmy Hosang (@JimmyHosang) take an in depth look at Remote Working, and then turn their attentions to the recent events surrounding protests in Canada.
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Timestamps
(00:30) - Brief intro to Throwing Shade
(03:30) - Remote Working
(31:00) - Canadian Protests
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Links
Jimmy on LinkedIn
Paul on LinkedIn
The Modular Analytics Company

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Throwing Shade - Startup Cashflow.... The bits you don't hear!
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07/18/22 • 29 min

A frank discussion (as ever) with Jimmy on life in a startup.
Today's show focuses directly on cash (or the lack thereof, at times) in a small business, as well as what are the lessons to be learned there?
Jimmy talks through some of his mistakes, and how the business learned the hard way at times!
Lots to take away from this episode, and the followup episode on making the pipeline more controllable and predictable coming in 2 weeks whilst Paul gets married!

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FAQ

How many episodes does Throwing Shade have?

Throwing Shade currently has 19 episodes available.

What topics does Throwing Shade cover?

The podcast is about Analytics, Data, Transformation, Podcasts, Current Affairs and Business.

What is the most popular episode on Throwing Shade?

The episode title 'Building a Startup Team... and Bye Bye to Boris?' is the most popular.

What is the average episode length on Throwing Shade?

The average episode length on Throwing Shade is 40 minutes.

How often are episodes of Throwing Shade released?

Episodes of Throwing Shade are typically released every 12 days, 10 hours.

When was the first episode of Throwing Shade?

The first episode of Throwing Shade was released on Jan 19, 2022.

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