Assure smooth operations for clinicians using applications & integration monitoring technology
09/27/22 • 26 min
Vik and Jimmy focus on digital health and end-to-end monitoring of applications in this episode of This Week in Health Tech.
Vik talks about strategy for digital transformation: managing digital apps, integrating digital apps, and supporting digital apps on an ongoing basis.
Vik also mentions that healthcare organizations have requested not only automated monitoring but also 24/7 support to go along with the monitoring subscription. Jimmy inquires about the 24/7 support and if it is actually supported by human support staff. Vik confirms that support is actual trained application and integration support team. But the support team is kept updated proactively about any issues using automated end-to-end monitoring.
The automated monitoring is not true AI, but it is still using algorithms that are tweaked constantly by the monitoring team to enhance the solution and trigger notifications for issues without relying on users.
Jimmy asks what would stop an organization from getting this end to end monitoring solution? Is it budget, processes, etc? Vik answers that all CIOs he has discussed this solution agree that it would really help the organization and keep IT helpdesk informed of issues proactively. But the main obstacle from purchasing this is budget and justifying such a new solution versus the more traditional projects that are on the books. Even though it is quite evident that the solution has huge ROI benefits by not relying on clinical professionals having to deal w/ issues. However most organization do not keep track of how much time clinicians spend on dealing w/ issues, so the actual calculation of ROI is based on estimates. This is where it becomes a bit of a struggle for CIOs to justify purchasing this solution to the healthcare CFO.
Again, healthcare will adopt automated applications monitoring just like security and infrastructure monitoring, but it may take some time as it always done in healthcare.
Linkedin: Vik Patel
Linkedin: Jimmy Kim
Website: http://www.thisweekinhealthtech.com
Twitter: @TWIHT1
Tido Inc.: https://www.tidoinc.com/
Music Provided by Soundstripe.com
Tido Inc.
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.
Support the show
Listen to all This Week in Health Tech episodes
Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn
Vik and Jimmy focus on digital health and end-to-end monitoring of applications in this episode of This Week in Health Tech.
Vik talks about strategy for digital transformation: managing digital apps, integrating digital apps, and supporting digital apps on an ongoing basis.
Vik also mentions that healthcare organizations have requested not only automated monitoring but also 24/7 support to go along with the monitoring subscription. Jimmy inquires about the 24/7 support and if it is actually supported by human support staff. Vik confirms that support is actual trained application and integration support team. But the support team is kept updated proactively about any issues using automated end-to-end monitoring.
The automated monitoring is not true AI, but it is still using algorithms that are tweaked constantly by the monitoring team to enhance the solution and trigger notifications for issues without relying on users.
Jimmy asks what would stop an organization from getting this end to end monitoring solution? Is it budget, processes, etc? Vik answers that all CIOs he has discussed this solution agree that it would really help the organization and keep IT helpdesk informed of issues proactively. But the main obstacle from purchasing this is budget and justifying such a new solution versus the more traditional projects that are on the books. Even though it is quite evident that the solution has huge ROI benefits by not relying on clinical professionals having to deal w/ issues. However most organization do not keep track of how much time clinicians spend on dealing w/ issues, so the actual calculation of ROI is based on estimates. This is where it becomes a bit of a struggle for CIOs to justify purchasing this solution to the healthcare CFO.
Again, healthcare will adopt automated applications monitoring just like security and infrastructure monitoring, but it may take some time as it always done in healthcare.
Linkedin: Vik Patel
Linkedin: Jimmy Kim
Website: http://www.thisweekinhealthtech.com
Twitter: @TWIHT1
Tido Inc.: https://www.tidoinc.com/
Music Provided by Soundstripe.com
Tido Inc.
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.
Support the show
Listen to all This Week in Health Tech episodes
Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn
Previous Episode
"The Olympics of Tech" - Collision Conference 2022
This episode of This Week in Health Tech focuses on one of the biggest tech conferences of North America, Collision Conference 2022. Collision attracts people from more than 125 countries and more than 35000 people.
Vik shares the stories meeting the brightest minds in tech and innovative companies. Very different than the other healthcare tech conferences.
Crowd at the conference was definitely very mixed and pleasantly unexpected. Women in tech definitely represented in good numbers at the conference. The setup at the conference was laid out very well to help easier mingling of people. Tido Inc. was represented by four team members at the conference.
It was great to talk to companies from other industries like fintech, gaming, and analytics. Pretty much every industry was well represented at the conference. Also tons of investors at the conference so great opportunity for startups to find investor partners and vice versa.
We also cut into couple of interviews w/ other startup founders and share their thoughts about the conference.
Jimmy and Vik then discuss AI at the conference. Vik shares the experience from one of the presentations w/ basketball player Carmelo Anthony and digital Melo.
Linkedin: Vik Patel
Linkedin: Jimmy Kim
Website: http://www.thisweekinhealthtech.com
Twitter: @TWIHT1
Tido Inc.: https://www.tidoinc.com/
Music Provided by Soundstripe.com
Tido Inc.
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.
Support the show
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Listen to all This Week in Health Tech episodes
Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn
Next Episode
Freeing up clinical staff from diagnosing and reporting system issues to focus on patients
In this episode of This Week in Health Tech, we welcome Johnathan Klaus to cohost the episode. John is an experienced nurse and has worked in large academic medical center for many years in the cardiac department. He brings wealth of clinical knowledge to the team and we welcome him to cohost the podcast. Jimmy Kim is obviously still around and will be returning soon.
In this episode we focus on freeing up clinical staff from diagnosing and reporting system issues to focus on patients. This is a common scenario in health systems where clinical staff are required to not only pay attention to their patients, but also deal w/ system - application issues daily. It is such a common thing that many departments have come up with their own daily manual checks and manual checklist to diagnose issues and call the right vendor or helpdesk.
This is a loss of productivity and also affects patient care. How do we avoid this? Listen to this episode to find how technical solutions can help w/ monitoring, detection, investigation, and remediation in a timely manner.
Music by AudioCoffee from Pixabay.
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Listen to all This Week in Health Tech episodes
Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn
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