Transforming Vacation Rental Operations Through Team Dynamics with Dave Roberts of Outer Banks Blue

01/28/25 • 24 min

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon sits down with Dave Roberts, an operations expert revolutionizing vacation rental management through process innovation and team dynamics.Together they explore:

Building effective team communication through "Tell the Truth Tuesday" meetings
Creating consistency in service delivery with seasonal staff
Transforming department relationships through systematic problem-solving
Managing owner expectations and property standards
The future of operations consulting in vacation rentals

Dave Roberts brings unique expertise as a Six Sigma Black Belt to his role as Operations Director at Outer Banks Blue. Through his innovative "stinky fish"
approach to problem-solving and systematic improvement strategies, he's transformed how departments work together while managing properties across multiple locations, including the Outer Banks and Virginia Beach.This episode is sponsored by Streamline.
If you enjoyed this episode, make sure to:

Subscribe, rate, and review
Share this episode

Episode Resources:
👉 Google - https://bit.ly/gp-how-we-grow
👉 Apple - https://apple.co/3lYc2gU
👉 Spotify - https://spoti.fi/3InYanV
👉 bCast - https://bit.ly/hwg-podcast
👉 iheartradio - https://ihr.fm/3Z8qqlg
👉 RSS - https://bit.ly/how-we-grow-rss
The Vacation Rental Show is handcrafted by our friends over at: fame.so
Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:

Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.
The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:

Scaling your vacation rental portfolio
Optimizing guest experiences
Revenue management strategies
Industry trends and market insights

Express your interest in being a guest →

Building effective team communication through "Tell the Truth Tuesday" meetings
Creating consistency in service delivery with seasonal staff
Transforming department relationships through systematic problem-solving
Managing owner expectations and property standards
The future of operations consulting in vacation rentals

Subscribe, rate, and review
Share this episode

Scaling your vacation rental portfolio
Optimizing guest experiences
Revenue management strategies
Industry trends and market insights

Express your interest in being a guest →

Previous Episode

Empowering Women Through Short Term Rental Success with Stacey St John of STR Global Enterprises

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon is joined by Stacey St. John, a visionary reshaping the short-term rental industry through education and community building.
Together they explore:

Creative financing strategies in today's high-interest market
Building and managing remote STR teams
Scaling from 2 to 40+ properties
The power of community in STR success
The future of technology in property management

Stacey St. John is the founder of the Female Short Term Rental Investors Facebook group (60,000+ members), the Short Term Rental Sisterhood, and the Short Term Rental Virtual Summit. Through her Short Term Rental Success Accelerator, she mentors women in building successful STR businesses while managing her own portfolio of over 40 properties remotely.
This episode is sponsored by Rental Guardian.
If you enjoyed this episode, make sure to:

Subscribe, rate, and review
Share this episode

Scaling your vacation rental portfolio
Optimizing guest experiences
Revenue management strategies
Industry trends and market insights

Express your interest in being a guest →

Next Episode

From Corporate Tech to Vacation Rentals with Josh Meisel of iTrip Austin

In this episode of The Vacation Rental Show: How We Grow, host Lynell Gordon sits down with Josh Meisel, a former tech executive bringing corporate innovation to vacation rental management.
Together they explore:

Leveraging technology for streamlined property operations
Navigating seasonal markets through midterm rental strategies
Transforming standard properties into premium vacation experiences
Building a responsive local team for superior guest service
The reality of transitioning from corporate life to property management

Josh Meisel brings unique expertise from his roles at VRBO/HomeAway, Amazon, and FinTech companies to his position as owner of iTrip Austin. Through his innovative approach to technology integration and systematic revenue management, he's transformed how vacation rentals operate in the Austin market while maintaining high guest satisfaction across multiple properties.
This episode is sponsored by iTrip.
If you enjoyed this episode, make sure to: