The Service Center
William C Murray
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Top 10 The Service Center Episodes
Goodpods has curated a list of the 10 best The Service Center episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to The Service Center for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite The Service Center episode by adding your comments to the episode page.
Joseph Klein - Servant leadership and the power in human connections
The Service Center
11/12/21 • 56 min
[Episode 5]
Joseph Klein is the General Manager of the Sheraton Montreal Airport Hotel, a seasoned hotelier who has managing iconic properties throughout Canada including the Montreal Marriott Chateau Champlain, Deerhurst Resort, and the former Fairmont Algonquin Hotel. He started at the beginning, like so many, as a busboy, moving up and through most every job in hotel operations. His time with WardAir allowed him to pivot into what became a decade long mastery of learning and training. He has spend the last 23 years running some of the top establishments across the country, impacts the careers of thousands along the way.
Joseph Klein: linkedin.com/in/joseph-klein-011853b
Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!
E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast: https://theservicecenter.buzzsprout.com
Apple Podcast: https://podcasts.apple.com/podcast/id1586989748
Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1
Stitcher: https://www.stitcher.com/show/the-service-center
Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center
iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Susie Grynol - Leading with purpose and making a difference
The Service Center
02/23/22 • 63 min
[Episode 10]
Susie Grynol is the President of the Hotel Association of Canada, the nation’s leading advocacy voice for the lodging sector. During the pandemic, she has led the charge to gain governmental assistance through the Tourism and Hospitality Recovery Program, accessing more the $11 billion in financial relief and assistance for the industry. Simultaneously, she co-founded the Coalition of Hardest Hit Businesses, a partnership of over 125 sector associations and events from all levels, from regional to national, across Canada.
She is a Certified Association Executive through the Canadian Society of Association Executives, and has most recently been recognized by KML, receiving the 2021 Pinnacle Award for Supplier of the Year.
Hotel Association of Canada: http://www.hotelassociation.ca/
Coalition of Hardest Hit Businesses: https://www.hardesthit.ca/
Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!
E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast: https://theservicecenter.buzzsprout.com
Apple Podcast: https://podcasts.apple.com/podcast/id1586989748
Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1
Stitcher: https://www.stitcher.com/show/the-service-center
Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center
iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Mandy Farmer - Radically enriching lives and doing more cool sh*t!
The Service Center
08/12/22 • 61 min
[Episode 14]
Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. She embraces doing things differently, hires rebels, and pushes against being boring – all with a of leading with love. If you are ready to radically enrich the lives of others, you are definitely part of her tribe.
Mandy received the 2016 KML Pinnacle Award for Hotelier of the Year & was awarded Business of the Year in 2018 by the Tourism Industry Association of Canada. In 2021, Waterstone Human Capital celebrated Accent Inns as one of Canada’s most admired corporate cultures. And in 2022, Hotel Zed Tofino was listed by Fodor’s Finest Hotels as one of the finest hotel’s in Canada.
Mandy on LinkedIn: linkedin.com/in/mandyfarmer
Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com
Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!
E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast: https://theservicecenter.buzzsprout.com
Podcast art: Jack Designs a Graphics Company
Apple Podcast: https://podcasts.apple.com/podcast/id1586989748
Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1
Stitcher: https://www.stitcher.com/show/the-service-center
Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-ce
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Erin Haid - Authenticity and real human connections in hospitality
The Service Center
03/29/22 • 51 min
[Episode 11]
Erin Haid is the Director of Global Talent Acquisitions for Four Seasons Hotels and Resorts. She has over 15 years of experience within the hospitality field, from her time in foodservice as a Manager for Earl’s Restaurants, to developing talent and culture with Starwood Hotels and Resorts, then with Accor. Prior to taking on her national leadership position with Four Seasons, she was the Head of People with Ten Thousand Coffees, an organization focused on the power of professional networks, connections, and mentorship.
Erin in an accredited facilitator with Insight Discovery along with LEGO Serious Play FUNdamentals program. She currently is a member of the advisory council for the Ted Rogers School of Management at Ryerson University.
You can connect with Erin through her LinkedIn profile: linkedin.com/in/erinhaid
Host: William C Murray, PhD
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!
E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast: https://theservicecenter.buzzsprout.com
Apple Podcast: https://podcasts.apple.com/podcast/id1586989748
Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1
Stitcher: https://www.stitcher.com/show/the-service-center
Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center
iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Rachel Dodds - Sustainability and making tourism good for society
The Service Center
01/20/22 • 66 min
[Episode 9]
Dr. Rachel Dodds is a Full Professor at the Ted Rogers School of Hospitality and Tourism Management at Ryerson University. She served for 4 years as the Director for Ryerson’s Institute for Hospitality and Tourism Research and is the Director/Owner of Sustaining Tourism, a boutique tourism consulting firm specializing in sustainable tourism, tourism development and policy, and ecotourism.
Rachel is an expert in the field of sustainable tourism and eco-tourism, with a focus on highly applicable research that can make impactful contributions to industry practices. Most recently, she contributed her knowledge to Tyler Sadler’s 2021 documentary, “The Last Tourist”, along side leaders in the sustainability field such as Bruce Poon Tip and Dr. Jane Goodall.
Faculty Profile: https://www.ryerson.ca/tedrogersschool/hospitality-tourism-management/faculty-and-research/rachel-dodds/
Sustaining Tourism: https://sustainabletourism.net
The Last Tourist documentary (Trailer): https://youtu.be/r3_YO-t0DXM
Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------
If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!
E-mail: [email protected]
Twitter: @WilliamCMurray
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast: https://theservicecenter.buzzsprout.com
Apple Podcast: https://podcasts.apple.com/podcast/id1586989748
Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1
Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center
Support The Service Center!: https://www.buzzsprout.com/1844427/support
10/14/22 • 28 min
[Episode 15]
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, she jumped into the world of hospitality and tourism with Tourism Victoria, spending nearly 6 years leading public relations strategies and marketing programs. In 2017, she joined the team of Accent Inns and Hotel Zed, where she continues to drive creative engagement and non-traditional communications that are driven by FUN and led with love.
You can connect with Trina on LinkedIn: linkedin.com/in/trina-notman-075b953
Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share
Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Edwin Frizzell - Service: Taking care of other people (Part 1 of 2)
The Service Center
11/18/22 • 32 min
[Episode 19]
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as Canada’s Hotelier of the Year.
You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzell
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share
Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Laura Hingel - The Human Side of Talent (Part 2 of 2)
The Service Center
12/23/22 • 28 min
[Episode 22]
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Laura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that include Accor, FHRI, and the Four Seasons Hotels and Resorts. Laura hails from Thunder Bay, Ontario Canada but current calls Paris, France her home. She joined the executive team with the House of Dior in 2022.
You can connect with Laura on LinkedIn: linkedin.com/in/laura-hingel-31976a21
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share
Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Altaf Sovani - Labor Crisis in Hospitality (Part 2 of 2)
The Service Center
03/16/23 • 37 min
[Episode 26]
Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality and Tourism at Algonquin College in Ottawa, ON. In 2022, Altaf published his book, “Labor Crisis in Hospitality, Tourism & Event Industry – Finding Innovative Solutions for Recruitment and Retention of Millennials”.
You can connect with Altaf on LinkedIn: linkedin.com/in/dr-altaf-sovani-76743520
His book can be found at most booksellers, including Amazon (https://a.co/d/4F3CceO) and Indigo Books (https://www.kobo.com/ca/en/ebook/labor-crisis-in-hospitality-tourism-event-industry)
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share
Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Lesley Wong - Guest Focused Hotel Design (Part 2 of 2)
The Service Center
07/13/23 • 31 min
[Episode 30]
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for guests, that are both ascetically pleasing and operationally function for operators. Lesley graduated from the New York School of Interior Design and honed her skills in design and construction with Four Seasons Hotels and Resorts. She has operated her own design firm from nearly 10 years, working with brands including Comfort Inn, Best Western, IHG, and Hilton on creating unique, boutique hospitality environments.
You can connect with Lesley on LinkedIn: linkedin.com/in/lesley-wong-hotels or visit her website at: lesleywonginteriors.ca
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Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and human experiences. He began working in the service industry at 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. He is an expert in service, hospitality operations, and management, with over two decades teaching at both colleges and universities across Canada.
William holds a PhD in Management and multiple degrees in hospitality and tourism. He in an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
------------------------------------------------------------------------------------------------
Listen to the podcast (all hosting sites): https://theservicecenter.buzzsprout.com/share
Questions or feedback about the show? Suggestions for future guests? Reach out - I would love to hear from you!
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/
Podcast art: Jack Designs a Graphics Company
Support The Service Center!: https://www.buzzsprout.com/1844427/support
Support The Service Center!: https://www.buzzsprout.com/1844427/support
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FAQ
How many episodes does The Service Center have?
The Service Center currently has 30 episodes available.
What topics does The Service Center cover?
The podcast is about Hospitality, Podcasts, Leaders, Business and Service.
What is the most popular episode on The Service Center?
The episode title 'Edwin Frizzell - Service: Taking care of other people (Part 2 of 2)' is the most popular.
What is the average episode length on The Service Center?
The average episode length on The Service Center is 47 minutes.
How often are episodes of The Service Center released?
Episodes of The Service Center are typically released every 15 days, 19 hours.
When was the first episode of The Service Center?
The first episode of The Service Center was released on Sep 14, 2021.
Show more FAQ
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