Experience 028. Behind the Scenes. The Aircraft Turnaround. The Seat 1A Podcast.

02/18/20 • 102 min

In this experience we take a look behind the scenes and share the things that are happening in the background to your plane from before it arrives and departs.

We start four to six hours before the flight even arrives and what is required for the gate. What' the backup plan? Who is coming off of the plane? Are there unaccompanied minors, special assistance passengers, or groups? Are there any maintenance issues? As we get closer to the arrival, what is the minimum required turnaround time set by the airline? Has the airport been set for the flight arrival?

While that is happening, passengers are checking in. Are there enough crew? Are there issues with the plane weight and balance? Are there any special passengers or groups to account for? If the flight is late, do passengers checking in have the appropriate visa documentation?

How much fuel is the outbound flight going to need? Is it going to need de-icing? Is there special cargo? What are the catering requirements? Is there any notification from Customs and Immigration about a flight check?

Is the equipment needed on the ramp in working order and ready? Are the groomers and caterers ready?

Is the outbound crew ready with their checks and preparation of the plane? Has the pilot signed off on all documentation?

How is the passenger baggage being unloaded? How is the liquid and solid waste being disposed of? Are all the meals loaded as required? What's happening with tight passenger connections?

Who's at fault if the plane pushes back late?

As we can see there are many moving parts and processes between your plane landing and departing – many more are discussed in this experience.

News Items:

breakingtravelnews article "Alaska Airlines to join oneworld alliance"
BBC article "Storm Ciara helps plane beat transatlantic flight record"

If you have a story about a plane turnaround, a question or other experience that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, Instagram and Patreon. Show notes are available online at http://podcast.seat1a.org/

In this experience we take a look behind the scenes and share the things that are happening in the background to your plane from before it arrives and departs.

Is the equipment needed on the ramp in working order and ready? Are the groomers and caterers ready?

Is the outbound crew ready with their checks and preparation of the plane? Has the pilot signed off on all documentation?

How is the passenger baggage being unloaded? How is the liquid and solid waste being disposed of? Are all the meals loaded as required? What's happening with tight passenger connections?

Who's at fault if the plane pushes back late?

As we can see there are many moving parts and processes between your plane landing and departing – many more are discussed in this experience.

News Items:

breakingtravelnews article "Alaska Airlines to join oneworld alliance"
BBC article "Storm Ciara helps plane beat transatlantic flight record"

Previous Episode

Experience 027. Planes, Trains and Automobiles. Holiday Travel Horror Stories. The Seat 1A Podcast.

In this experience we celebrate the 2019 holiday season with a look at some of our crazy and (somewhat) horrific holiday travel stories.

But first, Vinny and Geoff celebrate a milestone in this experience. This is the 25th show that they have done in tandem. Here's to the next 25 being just as fun of a ride.

Vinny shares his incredible journey from CPH-LHR-AMS-JFK-YHM-YYC-YVR during a massive New Year's storm in YYZ. How many things can go wrong for Vinny on this flight? So many that we interject a couple of stories from Geoff along the way. Although Vinny's story is related to a standby experience, remember that you too could be affected by weather and become a standby passenger.

Vinny starts his journey in CPH – it was just after New Year's – and world weather seemed normal, for now. He connects rather uneventfully to LHR and then AMS (little does he know what's coming). Flying standby on KLM he notices his flight options across Canada are quickly disappearing as there are no seats available. All US options were disappearing as well, except for JFK. So off to New York for Vinny.

Geoff shares his experience when he caught the flu just before having to fly from VIE-DUS (don't worry we're just sharing the travel experience). He makes it to VIE and manages to catch his flight – but when he arrives in a delirious state to DUS, just how many times can he catch the wrong train? The next day he catches the correct train to FRA for a connection to YYC with Air Canada...all the while missing the massive 2013 Ice Storm that hit Toronto. He arrives in YYC - only to be subject to a medical check first implemented after the SARS epidemic.

We return to Vinny who is now at JFK – but his bag isn't. The storm is brewing, and Vinny knows to get priority he needs to get to LGA. He learns about the "passenger rest area" at LGA – even with official blankets. He wakes up to find that LGA-YYZ flights are getting cancelled all over. But wait, there is a WestJet crew – maybe there's a chance? Disappointment awaits – how did the sand get in the engine? What hope is there left? Not much by air, the open road was the only thing left and there was some good fortune with rental costs. Just in time to drive through Manhattan at rush hour!

Geoff shares another winter holiday travel delay experience yet again caused by a blizzard at YYZ. Conditions meant that the YUL-YOW-YEG ticket became a standby ticket, but only the YUL-YOW segment could be confirmed. Some t-shirts were traded for hotel and meal vouchers since he wasn't flying further that day. Eventually he got back to YEG with an upgrade to business class. The key lesson in the adventure is to be nice to front line staff...honey will get your further than vinegar – but make sure you know your cancellation or delay rights.

We return to Vinny, in a rental car, in Manhattan at rush hour. No storm visible yet the sun is still shining. But as night falls the storm unleashes its fury. The storm is so terrible that it closes the Interstate. Vinny pushes on, blasting through the blizzard in Upstate New York on country roads – all the while having no proper winter clothing. Finally, he reaches the Canadian border in the wee hours of the morning – with snow caked on the back of his car – and the severity of the storm becomes fully known. Vinny has to get to another southern Ontario airport – YHM it is. But how to return the car – since it's not at YYZ and there is no return desk? Vinny leaves multiple notes and voicemails and parks the car hoping for the best as he boards the flight to connect at YYC. How does it turn out? Four hours after landing, where was Vinny? Back on a flight as crew!

Lessons from the experience: 1) Keep moving forward; 2) figure out what your biggest block of problem could be; 3) Be prepared that it might cost a bit of money to get out of a jam; 4) Look for telltale signs of things that are happening; 5) Make sure you have all of your alerts set up...and check the weather. Oh, and by the way...what happened to Vinny's WS travel buddy?

News Items:

Flyertalk article "The Best and Worst Airports for Holiday Travel"
breakingtravelnews article "Christmas getaway begins in earnest at easyJet"

Vinny and Geoff give big kudos to crews and staff working over Christmas. Here's to another great 25 experiences together.

If you have a holiday travel horror story, a question or other experience that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, Instagram and Patreon. Show notes are available online at

Next Episode

Experience 029. Four questions for the CEO. An interview with David Neeleman. The Seat 1A Podcast.

In this experience we are very grateful to be joined by a serial airline entrepreneur – David Neeleman. If you don't know who David is, you likely know at least some of the airlines that he has founded, co-founded or co-owns. JetBlue (founded); Azul (founded); Morris Air (co-founded and sold to Southwest); WestJet (co-founded); TAP Air Portugal (co-owns). David has recently founded Breeze Airways (officially named in February 2020).

The Seat 1A team pose four questions to David and he shares his candid feedback.

Geoff enquires when David realized he was passionate about aviation?

Vinny notes David's global and multicultural leadership, and searches for that key factor that David believes has linked his successes together.

Geoff asks about the unique offering from David's airlines that provide a front of cabin experience.

Finally, Vinny uncovers what David's personal tip or hack is for every flight.

If you have a story about flying one of David's airlines, a question, or other experience that you would like to share, please email us at stories(at)seat1a.org or find us on Facebook, Twitter, Instagram and Patreon. Show notes are available online at http://podcast.seat1a.org/