Log in

goodpods headphones icon

To access all our features

Open the Goodpods app
Close icon
The Science of Service Podcast - The Science of transforming estates, workplaces and customer experience

The Science of transforming estates, workplaces and customer experience

04/08/24 • 37 min

The Science of Service Podcast

After the Covid-19 pandemic emptied offices and drastically altered our ways of working, organisations were forced to adapt. But four years on, what’s next for the modern workplace?

Chris and Ian explore the transformation of workplace experience, the ongoing impact of the pandemic and the rapid digital adoption driven by the shift to hybrid working. They visit Royal London’s head office to explore technology’s role in creating a seamless employee and visitor experience. They also get a glimpse into the future, where technology and AI will continue to shape the evolution of the workplace. This brave new world could offer even greater flexibility and enable colleagues to be even more creative.

plus icon
bookmark

After the Covid-19 pandemic emptied offices and drastically altered our ways of working, organisations were forced to adapt. But four years on, what’s next for the modern workplace?

Chris and Ian explore the transformation of workplace experience, the ongoing impact of the pandemic and the rapid digital adoption driven by the shift to hybrid working. They visit Royal London’s head office to explore technology’s role in creating a seamless employee and visitor experience. They also get a glimpse into the future, where technology and AI will continue to shape the evolution of the workplace. This brave new world could offer even greater flexibility and enable colleagues to be even more creative.

Previous Episode

undefined - The Science of protecting people, property and assets

The Science of protecting people, property and assets

The world of security is evolving. The increasing severity, frequency and sophistication of threats need solutions advanced enough to cope with these new challenges.

Chris and Ian dive into the innovative world of protective security – and explore what it means for today’s biggest organisations. They get a glimpse behind the scenes of security at two of London’s most iconic spaces, learning the secrets of how The Shard and Eurostar’s St Pancras hub are kept safe. There’s a fine balance between robust measures and maintaining a seamless customer experience.

Next Episode

undefined - The Science of creating healthier, more sustainable spaces

The Science of creating healthier, more sustainable spaces

Have you ever wished you had a robot to do the cleaning? For some, it isn’t just a pipe dream.

In this episode, Chris and Ian explore the leaps in technology that are driving innovation in hygiene. They visit John Radcliffe Hospital in Oxford to learn more. Thanks to the convergence of data analysis and technology like service ordering apps, patient experience is being transformed. Our hosts also discover the power of robotics in hygiene and patient care, as well as the rise in eco-friendly cleaning solutions. This revolution isn’t just enhancing efficiency, but also improving patient outcomes.

The Science of Service Podcast - The Science of transforming estates, workplaces and customer experience

Transcript

Transcript

Episode 4: The science of transforming estates, workplaces and customer experience

Speakers:

  • Chris Moriarty
  • Ian Ellison
  • Mark Caskey​
  • Simi Gandhi-Whitaker​
  • Leigh Fyffe​
  • Simone Fenton Jarvis​
  • Perry Timms
  • Richard Anderson​

Chris Moriarty: Work. A major part of our everyday lives, the idea of exchanging labour for pay has been etched into human civilisation for centuries. But despite maj

Episode Comments

Generate a badge

Get a badge for your website that links back to this episode

Select type & size
Open dropdown icon
share badge image

<a href="https://goodpods.com/podcasts/the-science-of-service-podcast-344740/the-science-of-transforming-estates-workplaces-and-customer-experience-50078409"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to the science of transforming estates, workplaces and customer experience on goodpods" style="width: 225px" /> </a>

Copy