The Science of transforming estates, workplaces and customer experience
04/08/24 • 37 min
After the Covid-19 pandemic emptied offices and drastically altered our ways of working, organisations were forced to adapt. But four years on, what’s next for the modern workplace?
Chris and Ian explore the transformation of workplace experience, the ongoing impact of the pandemic and the rapid digital adoption driven by the shift to hybrid working. They visit Royal London’s head office to explore technology’s role in creating a seamless employee and visitor experience. They also get a glimpse into the future, where technology and AI will continue to shape the evolution of the workplace. This brave new world could offer even greater flexibility and enable colleagues to be even more creative.
After the Covid-19 pandemic emptied offices and drastically altered our ways of working, organisations were forced to adapt. But four years on, what’s next for the modern workplace?
Chris and Ian explore the transformation of workplace experience, the ongoing impact of the pandemic and the rapid digital adoption driven by the shift to hybrid working. They visit Royal London’s head office to explore technology’s role in creating a seamless employee and visitor experience. They also get a glimpse into the future, where technology and AI will continue to shape the evolution of the workplace. This brave new world could offer even greater flexibility and enable colleagues to be even more creative.
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The Science of Service Podcast - The Science of transforming estates, workplaces and customer experience
Transcript
Transcript
Episode 4: The science of transforming estates, workplaces and customer experience
Speakers:
- Chris Moriarty
- Ian Ellison
- Mark Caskey
- Simi Gandhi-Whitaker
- Leigh Fyffe
- Simone Fenton Jarvis
- Perry Timms
- Richard Anderson
Chris Moriarty: Work. A major part of our everyday lives, the idea of exchanging labour for pay has been etched into human civilisation for centuries. But despite maj
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