From Facilities Management to Facilities Transformation

05/13/24 • 32 min

It’s the end of Chris and Ian’s facilities transformation adventure. In the sixth episode of the podcast, they reflect on what they’ve learned along the way. Their personal highlights include visits to Mitie’s customer sites, where they witnessed technology’s impact on Facilities Management (FM) firsthand. They conclude data and AI will only disrupt and drive the sector’s transformation further, bringing technology-backed benefits to a brave new customer-focused world that can’t be imagined right now.

On a return visit to The Shard, they chat to Mitie CEO, Phil Bentley, who is excited about the role of data, tech and AI in FM’s future. When delivered hand-in-hand with dedicated people and well-managed places, organisations will be more efficient, smart and agile enough to cope with today’s fast-moving landscape.

Previous Episode

The Science of creating healthier, more sustainable spaces

Have you ever wished you had a robot to do the cleaning? For some, it isn’t just a pipe dream.

In this episode, Chris and Ian explore the leaps in technology that are driving innovation in hygiene. They visit John Radcliffe Hospital in Oxford to learn more. Thanks to the convergence of data analysis and technology like service ordering apps, patient experience is being transformed. Our hosts also discover the power of robotics in hygiene and patient care, as well as the rise in eco-friendly cleaning solutions. This revolution isn’t just enhancing efficiency, but also improving patient outcomes.

The Science of Service Podcast - From Facilities Management to Facilities Transformation

Transcript

Chris Moriarty: Technology. For millennia, humans have developed tools to make life easier, better. With each passing generation, our knowledge improves and the tools we create become more and more sophisticated. And each of these developments create the conditions that lead to the next wave of technological advancements.

It was technology that enabled the earliest communities to visit other parts of the world to learn more and share their knowledge. It was new scientifi