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The Recruitment Hackers Podcast - Remote work isn’t a solution for small businesses - Lisa Shephard, TA Transformation Consultant

Remote work isn’t a solution for small businesses - Lisa Shephard, TA Transformation Consultant

The Recruitment Hackers Podcast

Welcome to the Recruitment Hackers Podcast. A show about innovations, technology and leaders in the recruitment industry brought to you by Talkpush the leading recruitment automation platform.

Max: Hello, everybody. Welcome back to Recruitment Hackers. This is Max and today I would like to welcome Lisa on the show. Lisa Shepherd.

Lisa: Hi everyone.

Max: Hi Lisa. So Lisa is someone I had the pleasure of meeting when interacting with Sitel and has a long experience in high volume recruitment in the BPO sector and financial services. And is now a consultant as well. Can you tell us a little bit about how you ended up in the high volume recruiting space?

Lisa: It's pretty interesting. My career didn't start in high volume. It obviously started as most people did, on the agency side and then moved into in-house. But over the years I kind of found myself more in professional services, IT, outsourcing, then financial services outsourcing, and then most recently with Sitel. So it kind of, I think once you start in one path it kind of leads to other opportunities. So, you know, when I moved to Miami, I wasn't expecting to be approached by such a global organization, because in Miami, you assume it's more regional headquarters.

When I got approached by Sitel for the role, I was like, wow. Okay. 80,000 people across the globe, hiring between, you know, 16, 17,000 people a year. So yeah, it was such a great opportunity that I jumped at it.

Max: I love volume. You can make a small difference in so many people's lives. I also started out doing a lot of IT recruitment myself, and I thought the job was tense, which is why I'm happy to work on automation and technology now. But, Miami being international, I'm not that surprised. We have a few, BPO companies that are operating out of Florida. Like iQor and Sitel and others.

How long have you been in Florida now?

Lisa: Oh my gosh, almost three and a half years. And actually originally I was wanting to move to New York. Florida wasn't really somewhere that kind of was on my radar, but the company I was working for at time TMF, had a regional headquarters here. And when I thought about it, I thought, why would I move from London to New York to have the same weather? and expense? When I could move to the sunshine state and be close to them, the beach, my dad actually lives close. So it was kind of a no brainer.

Max: Perfect. Yeah. I think it sounds like if people want to go and retire there, that means that they should just start working there. And, that's the world that we're moving into now where people are finding a work life balance through relocation and moving closer to their dream spots and still keeping an occupation. So, today, you're doing consulting work. Can you tell us a little bit about that? is it technology related?

Lisa: It's interesting, actually. So, you know, this kind of happened due to COVID. So there's always a silver lining to everything. I set up my LLC very quickly and I got approached by a contact of mine and what's happened is over the last few months, I've ended up with two clients who are private equity backed.

And both of them are at, you know, early stages of either a carve out or an acquisition. And so we're in a situation whereby they're smaller businesses. So it's not a high volume, they're smaller businesses, but they're, you know, either it's a carve out with no back office support. So no TA function, whatsoever or it's a merger, people have left.

You've got to organize it, trying to merge during a pandemic. And people leave. And then suddenly again, you don't have a system that's being used across the board. You don't have a team. You've got local HR doing all the recruitment. You've got high spend, you know. Both of them have very similar situations in that they just need someone to come in and put in a process, put in a strategy, look at the team and put in systems.

So, yeah, it's pretty, interesting. Lots of ambiguity and very stressful in a sense, not for me, but for them. And that they're trying to do all of this whilst not being in an office. Really difficult. Very difficult.

Max: Yeah. You have to switch on that camera and smile at the camera a lot.

Lisa: You do, and you have to get your hair done in the morning and get on that camera. So, you know, it's been very interesting, I think either way it's difficult at the early stages of an acquisition or a carve out. You know, especially people that have come from a smaller business and now suddenly they're part of a larger business or they're part of a larger business and now they're part of a smaller business as well.

There's so much change and it doesn't suit everyone and trying to get everyone to come on that...

09/08/20 • 29 min

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