The Death of Customer Service E.04
07/25/18 • 28 min
When did customer service stop being about servicing the customer and more about dealing with people crying and wanting free things? Herman talks about his time in the hospitality industry and his firsthand experience with customer service.
When did customer service stop being about servicing the customer and more about dealing with people crying and wanting free things? Herman talks about his time in the hospitality industry and his firsthand experience with customer service.
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