The Property Management Playbook
Andrew Nguyen & Robert Gallo
The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.
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Top 10 The Property Management Playbook Episodes
Goodpods has curated a list of the 10 best The Property Management Playbook episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to The Property Management Playbook for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite The Property Management Playbook episode by adding your comments to the episode page.
Ep. 9 - What Happens When PMs Get It Wrong!
The Property Management Playbook
02/03/25 • 41 min
In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062.
Join us as we break down the lessons from these cases and discuss the essential steps every property manager must take to stay compliant, minimise risk, and ensure they are across the legislation. Don’t wait until it’s too late—learn how to protect yourself and your clients before a small mistake turns into a big problem.
Ep. 2 - The Importance of Smith v Director of Housing and the Issuing of Notices
The Property Management Playbook
10/23/24 • 21 min
In the second episode of *The Property Management Playbook*, Andrew Nguyen and Robert Gallo dive into a landmark case that has shaped the landscape of tenancy law in Victoria—*Smith v Director of Housing*. This episode explores the facts and legal arguments surrounding the case, focusing on the implications for property managers and residential rental providers. Andrew and Robert break down the key takeaways, the court's rationale, and how this decision impacts day-to-day property management practices. They provide expert insights on navigating similar disputes and avoiding common pitfalls. Tune in to learn why *Smith v Director of Housing* is essential knowledge for anyone working in property management and what it means for the future of residential tenancy matters.
Ep. 1 - The Creation of Castellan Consulting & What Makes a Good Advocate
The Property Management Playbook
10/17/24 • 32 min
In this inaugural episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo discuss the journey behind the creation of Castellan Consulting and how it’s transforming property management consulting in Australia. They also dive into what makes a truly effective advocate at VCAT.
This episode is a must-listen for property managers and real estate professionals looking to sharpen their advocacy skills and excel in VCAT proceedings.
SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop
The Property Management Playbook
02/26/25 • 2 min
Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and practical skills needed to navigate VCAT successfully. Backed by real legal expertise and property management experience, this event will transform how you approach the test.
If you’re tired of uncertainty at VCAT and want to master the law in a way that actually works in practice, this is the workshop for you. Tickets are now available—don’t miss out!
Ep. 7 - Use of the Premises for Illegal Purposes and Merry Christmas!
The Property Management Playbook
12/24/24 • 28 min
In this episode of The Property Management Playbook, we explore the complexities of Section 91ZQ of the Residential Tenancies Act, which addresses the use of rental premises for illegal purposes. Andrew and Robert delve into the legal implications, the steps property managers should take when faced with these situations, and how to handle these notices to vacate effectively. With practical insights and real-world scenarios, this episode provides the knowledge you need to navigate these challenging circumstances while ensuring compliance and protecting your clients’ interests.
As the year comes to a close, we also take a moment to reflect on the highlights of 2024, celebrate the progress made in the property management industry, and share a glimpse of what’s ahead for Castellan Consulting in 2025. Whether you’re a seasoned property manager or just starting out, this episode is packed with valuable takeaways. Don’t miss it!
Ep. 6 - New Rental Reforms and Rental Dispute Resolution Victoria
The Property Management Playbook
12/13/24 • 59 min
In this episode, we dive into the latest rental reforms in Victoria and explore the transformative impact these changes are having on the property management landscape. From understanding new renter and residential rental provider rights to unpacking the role of Rental Dispute Resolution Victoria, this episode equips property managers with the insights needed to stay compliant and proactive.
Join Andrew Nguyen and Robert Gallo as they share practical tips for navigating complex disputes, addressing common challenges, and ensuring smooth outcomes for all parties involved. Whether you're a seasoned property manager or just starting out, this episode is packed with valuable knowledge to help you master these changes and continue delivering exceptional service in an evolving industry.
Don't miss this essential guide to Victoria's rental reform journey!
Ep. 4 - What is Section 344 of the Residential Tenancies Act? A Hidden Tool.
The Property Management Playbook
11/07/24 • 19 min
In this episode of The Property Management Playbook, we’re unpacking Section 344 of the Residential Tenancies Act—a lesser-known yet powerful tool for managing unapproved occupants in Victorian rental properties. Join us as we break down the essentials of Section 344, explain when and how it applies, and discuss practical scenarios to help you navigate challenging situations with confidence. Whether you’re dealing with unauthorised persons or just want to strengthen your knowledge of tenancy laws, this episode provides key insights every property manager should know. Don’t miss it!
Ep. 10 - When to Apply to the Magistrates' Court?
The Property Management Playbook
02/20/25 • 30 min
In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the Magistrates' Court and how federal subject matter can impact property disputes. Many property managers assume VCAT is the default jurisdiction for tenancy matters, but there are key situations where the Magistrates' Court is the correct or even necessary forum.
Andrew and Robert break down what federal subject matter means in the context of property management and when it can shift a case out of VCAT’s hands. They explore the legal boundaries between VCAT and the Magistrates' Court, the risks of applying in the wrong jurisdiction.
Ep. 11 - A Chat With Julie Davis & Building Strong PM Teams
The Property Management Playbook
03/24/25 • 52 min
In our next episode, we’re joined by the brilliant Julie Davis, co-founder of Agent Dynamics, to explore how profiling can transform the way you build and lead high-performing property management teams.
Julie shares insights on how understanding individual work styles, communication preferences, and natural strengths can reduce burnout, boost retention, and create a more cohesive, productive team culture.
Whether you're a Director, Team Leader, or Property Manager, this episode is packed with practical takeaways to help you align the right people with the right roles—and stop the revolving door.
Ep. 8 - A Chat with Sarah Cincotta and the Importance of Knowing PM Legislation
The Property Management Playbook
01/17/25 • 34 min
This week, we’re thrilled to welcome a very special guest: Sarah Cincotta, Founder of Rise with Sarah Cincotta and a renowned trainer of property management business development managers.
Join us as we deep dive into an engaging conversation about the critical importance of understanding property management legislation. Sarah shares her expert insights on why mastering the legal side of property management is a game-changer for BDMs and PMs and how it can elevate their performance, reduce risk, and build stronger client relationships.
Whether you’re a seasoned professional or just starting in the property management industry, this episode is packed with practical advice and invaluable takeaways. Don’t miss it!
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FAQ
How many episodes does The Property Management Playbook have?
The Property Management Playbook currently has 12 episodes available.
What topics does The Property Management Playbook cover?
The podcast is about Real Estate, Podcasts and Business.
What is the most popular episode on The Property Management Playbook?
The episode title 'Ep. 9 - What Happens When PMs Get It Wrong!' is the most popular.
What is the average episode length on The Property Management Playbook?
The average episode length on The Property Management Playbook is 33 minutes.
How often are episodes of The Property Management Playbook released?
Episodes of The Property Management Playbook are typically released every 14 days, 1 hour.
When was the first episode of The Property Management Playbook?
The first episode of The Property Management Playbook was released on Oct 17, 2024.
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