Balto's Marc Bernstein on Real-time AI Help for Call Center Agents

Marc Bernstein is Founder & CEO of Balto, a real-time guidance tool for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Marc also hosts Reimagining the Contact Center, a podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together for better outcomes. A graduate of Washington University in St. Louis, Marc has both founded and worked at a number of startups before founding Balto. He joins Fully and Dave to talk about how technology is changing customer service and sales, and how Balto has captured so much market share so quickly.