The Predatar Podcast

Unhappy customers don't always fill in your NPS surveys, so how do you stop customers leaving your service?
We speak to Andy Brown, Predatar's Customer Success Officer, who sharpened his skills in the furnace of Britain's coal mining industry. Is keeping technology customers happy easier than hardened coal miners? Not always.
As SaaS models become the dominant delivery model for technology, Andy talks about the importance of the 2nd "S" - Service.
In this 30 minute episode, Andy shares his beliefs covering employee engagement, cultural style and how the customer service function must become as agile as software development.
Enjoy!

How can we help IT infrastructure operators, better serve the developer community in this world of agile, cloud-native workloads.
In this podcast I’m joined by Predatar Managing Director, Rick Norgate.

We discuss the key features of the “Falcon” platform release (r11.3, March 26th), all designed to help you deliver dynamic, consumer-friendly, data protection services.
Rick also shares his passion for usability and good design. He gives a glimpse into the 2020 Predatar road map and how we are helping service providers, well.... better serve their customers remotely.

Are you 100% confident your backup service will deliver when called upon? And when you need to recover a system, do you really know how long it will take?

In this podcast I’m joined by Predatar CTO, Steve Miller and for his first podcast, Predatar Managing Director, Rick Norgate.

We discuss three new features in the “Orca” platform release (r11.2, December 19th), all designed to help you deliver dynamic, consumer-friendly, data protection services.

Building on the recently awarded EPO Patent, we extend the DR recovery orchestration to support Spectrum Protect Plus backups.

We also discuss asset usage to help you keep a handle on costs and billing.

Finally, for Spectrum Protect users and builders, we've added features to help you make the transition to Spectrum Protect Plus, just a little bit easier. Have a listen to find out how.

Keep the feedback coming. This is your platform built on your ideas.

“It’s hard, it’s expensive and it takes a lot of time”

Alistair Mackenzie talks with Rob Anderson, CEO of Pinnacle Business Systems, based in Oklahoma, USA.

Rob’s story of constant business evolution is reminiscent of the struggles of the Joad family, the collective protagonist of the great Steinbeck novel, The Grapes of Wrath. In a reversal of the Okie migration after the Dust Bowl depression, Rob describes his journey from California to Oklahoma to build a business and transform it from successful IBM reseller to independent service provider. Having started on a three-year MSP evolution programme he is staying the course, because just like the book’s hero Tom Joad said, there can be no turning back.

With a strong background in accounting, Rob gives a different perspective on the changing landscape of the IT channel and what he feels is needed to be successful.

Capturing the spirit of the Oklahoma pioneers, the early farmers of the “Sooner State”, Rob understands the maxim “you reap what you sow”. Listen to the podcast to hear Rob tell a story of managing risk and taking tough decisions. Despite the toughness, Rob actively manages and nurtures the business culture. He realises a business is like a family working together to ride out the times of drought, and celebrate the bountiful harvests.

Patience is a virtue in the Sooner State.

In this episode Al Mackenzie, Predatar CEO, is joined by Barbara Giunchi Burr of Silverstring and Mark Sampson of Beliyf.
We discuss the invisible force which drives your business transformation. Whether you like it or not every business has one and its culture, when product advantage is short-lived, which can so often be the key differentiation.
It's so much more than a fancy two-day offsite workshop or motivational posters on your walls. Developing a culture which can propel the business forward, takes careful design and long-term commitment. It's what you do when you get back to the office after the rah-rah workshop; how you behave when you are faced with the mundane challenges of business life.
Where do you start? It starts with you, the CEO, as role model and cheerleader.
This is such an important topic, so powerful its been said that culture eats strategy for breakfast. Yet why do we not give it the attention it deserves. Take time out and listen to this important episode on culture and business transformation.