The Passionate Pediatric Dentist

How well your organization listens is vital to its success. Listening is not just about how one person in the team listens, it is about the organization as a whole. How well we listen to one another as a TEAM reflects how well we listen, really listen, to the customer. How well does your organization "listen"?

If you are looking to hiring a practice administrator or an office manager, what do you need to know? In this episode I interview my practice administrator about what she thinks you need to look for when developing your management TEAM. This is a great episode for anyone trying to sort out what type of leadership they need for their office to move to the next level.

If you run your organization lean and mean during the good times, you will be lean and mean during the tough times. Outstanding organizations discipline themselves to be prepared. Do you have any "Fat" you need to trim from your organization?

Outstanding organizations recognize the importance of chance. In order for your organization to endure and grow, you have to be willing to embrace change.

When dealing with challenges in the office, why does it take us so long to pick up the phone and call a friend, mentor, or consultant to ask them for help? In this episode Gay Lowry (Lowry Consulting) and I talk about how important it is to have a consultant, or at least a mentor or friend helping you. Running a dental office today is a complex business that you cannot run alone if you want to run it well.