The Modern Club Management Podcast

This brand new podcast takes the lived experiences and knowledge of some of the best managers, researchers, innovators, superintendents, and leading thinkers from the club management world and beyond. All so that they can become your teacher and elevate your performance.

Whether you’re looking to start a career in club management, are a seasoned club manager at a world leading club, or work elsewhere within this wonderful industry, there will be powerful messages and key takeaways that can help you in your career or personal life.

Ed Chapman (LinkedIn) is your host for this brand new show as he has wide ranging conversations with people all over the globe. In this promo episode you will discover the reason why Ed has decided now is the right time to start this show and his journey to becoming a leader, along with snippets from some to the upcoming episodes. New episodes will be released every other Thursday; starting from 23rd September and will be available on all of your favourite podcast listening apps.

Please enjoy!

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.

Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

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Twitter: @modernclubmgmt

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YouTube: The Modern Club Management Podcast

Email: [email protected]

Newsletter: https://modernclubmanagement.substack.com

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.

Welcome to the beginning of season 3 of the Modern Club Management Podcast. We start season 3 with the return of Gregg Patterson, this time we are discussing how to handle 'the rude'.

If you're interested in learning about the different types of rude, how to handle/manage the rude, and how to help your team (and you) diffuse not only rude situations but also to see the funny side of it which is critical to our mental well-being when dealing with 'the rude'.

To read Gregg's article on this subject which defines all of the different types of rude, then simply click here.

Gregg is a favourite speaker within the club world and there's plenty of takeaways from this episode. Buckle up and get that notepad ready.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.

Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'.

This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen.

Thoughts and reflections

• Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.
• Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.
• What can we do to change the image perception of golf?
• Why is a shirt with a collar automatically smart and a shirt without one not?
• Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!
• Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website.

This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.

Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.

In today's episode I speak with Monique Landman, the Chief Empathy Officer and Co-founder of Unchain. After a successful corporate career in strategy and communications, Monique found her heart eight years ago and a new calling in life to bring empathetic leadership to the world so that people can lead with more humanity. It has never been more important than now to have empathy and compassion as a leader. With the anxiety and uncertainty of Covid, burnout among employees, and a loneliness epidemic in many countries now is the time to stand up as a leader and face these tough situations with compassion and an understanding of how to do so.

After tuning in to a CMAE Friday Forum with Monique I was immediately interested in having her as a guest. And one of the questions by a club manager at the end in particular made me think this is an important conversation to have. How do we deal with emotion, burnout, anxiety in the work place? How should leaders approach this with their staff? Is there a wrong and right way? If you care about your team and want help with these tough conversations then take a listen.

I loved having this conversation with Monique and I hope you enjoy it also and have some actionable tools to use next time you find a colleague, or friend, who's having a rough time.

Edith Eger "There is no hierarchy of pain"

Recommended resources

https://optionb.org/

https://brenebrown.com/

https://podcasts.apple.com/gb/podcast/feel-better-live-more-with-dr-rangan-chatterjee/id1333552422?i=1000504023853

Check out Waking Up—a new operating system for your mind. Here’s a free month (no credit card required):

https://dynamic.wakingup.com/shareOpenAccess/dc9542

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.

Today I am excited to be joined by Gavin Robinson (https://www.linkedin.com/in/gavin-robinson-46013b14/). Gavin spent almost 15 years running some of the best golf clubs in Mexico after completing his PGA training; from 5* luxury private members clubs to a start-up pubic course with the ambition of growing the game from the grassroots (https://zibatagolf.com/; https://www.elriogolf.com/; https://www.bosquereal.com.mx/app/). On his return to the UK he got involved in the golf club management scene in the country and completed his Club Management Diploma (CMDip) with the Club Management Association of Europe (CMAE). He has most recently been the Professional Development Manager for the Golf Club Managers Association (GCMA).

In this conversation we discuss what Gavin learned while working abroad; the challenges he has faced on returning to the UK to find employment despite an excellent resume; some misconceptions that we feel committees in the UK may have; risk aversion/conservatism within the UK; how it easier to manage a smaller operation than you are used as opposed to vice versa; and much more.

Please enjoy this conversation.

https://coltmm.com/

https://www.cmaeurope.org/

https://www.gcma.org.uk/

This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.

The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.

Hosted on Acast. See acast.com/privacy for more information.