Employee voice and silence in healthcare and the role of profession with Victoria Lister
10/03/23 • 99 min
In S4 E11 I am delighted to welcome Victoria Lister to the podcast. Victoria has an extensive background in hospitality, advertising and the non-profit sector. She is PhD researcher in the Department of Employment Relations and Human Resources and the Centre for Work, Organisation and Wellbeing at Griffith University. Her PhD research is in the area of employee voice and silence in healthcare. It examines what junior doctors do and don't speak up about at work and why, with a special interest in the professional forces that shape junior doctor silence. Victoria also researches the voice and silence experiences of early career academics; works on health workforce wellbeing initiatives; has a 'side hustle' as a designer and retailer of women's active and underwear; and will soon offer coaching as a path to voice for junior doctors who are MDs, PhDs. or both.
In this conversation Victoria discusses her research work and defines employee voice and silence within the context of the healthcare environment. She describes the different lenses through which employee voice in healthcare can be viewed and expressed e.g patient safety and employee working conditions. We discuss in more detail her qualitative research with doctors and the junior doctor cohort in particular. Victoria explores the role of profession and culture and the so-called "hidden curriculum" of medicine and the barriers this can create to speaking up. Many core podcast themes and topics are re-visited in this, at times, hard to hear but crucial conversation. I am nevertheless encouraged by the hopeful pockets of excellence we highlight and the power of collective voice and momentum. Thank you Victoria.
Links/references/resources:
Victoria Lister
[email protected]
victorialister.com
Follow me on LinkedIn
Victoria Lister |Hummingbird Pie | Underwear and Outerwear [email protected]hummingbirdpie.com
Healing the Professional Culture of Medicine article
https://www.mayoclinicproceedings.org/action/showPdf?pii=S0025-6196%2819%2930345-3
RACP Pomegranate Health Podcast episode https://podcasts.apple.com/au/podcast/ep101-setting-the-standard-for-workforce-wellbeing/id1022747864?i=1000629370015
Gathering of Kindness events
https://www.gatheringofkindness.org/gok-2023
Beyond the Stethoscope Lucy Mayes
https://www.lucymayes.com/beyond-the-stethoscope
Other sources of help and support:
https://www.handnhand.org.au
https://www.drs4drs.com.au
The Mind Full Medic Podcast is proudly sponsored by the MBA NSW-ACT Find out more about their service or donate today at www.mbansw.org.au
Disclaimer: The content in this podcast is not intended to constitute or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care professional. Moreover views expressed here are our own and do not necessarily reflect those of our employers or other official organisations.
In S4 E11 I am delighted to welcome Victoria Lister to the podcast. Victoria has an extensive background in hospitality, advertising and the non-profit sector. She is PhD researcher in the Department of Employment Relations and Human Resources and the Centre for Work, Organisation and Wellbeing at Griffith University. Her PhD research is in the area of employee voice and silence in healthcare. It examines what junior doctors do and don't speak up about at work and why, with a special interest in the professional forces that shape junior doctor silence. Victoria also researches the voice and silence experiences of early career academics; works on health workforce wellbeing initiatives; has a 'side hustle' as a designer and retailer of women's active and underwear; and will soon offer coaching as a path to voice for junior doctors who are MDs, PhDs. or both.
In this conversation Victoria discusses her research work and defines employee voice and silence within the context of the healthcare environment. She describes the different lenses through which employee voice in healthcare can be viewed and expressed e.g patient safety and employee working conditions. We discuss in more detail her qualitative research with doctors and the junior doctor cohort in particular. Victoria explores the role of profession and culture and the so-called "hidden curriculum" of medicine and the barriers this can create to speaking up. Many core podcast themes and topics are re-visited in this, at times, hard to hear but crucial conversation. I am nevertheless encouraged by the hopeful pockets of excellence we highlight and the power of collective voice and momentum. Thank you Victoria.
Links/references/resources:
Victoria Lister
[email protected]
victorialister.com
Follow me on LinkedIn
Victoria Lister |Hummingbird Pie | Underwear and Outerwear [email protected]hummingbirdpie.com
Healing the Professional Culture of Medicine article
https://www.mayoclinicproceedings.org/action/showPdf?pii=S0025-6196%2819%2930345-3
RACP Pomegranate Health Podcast episode https://podcasts.apple.com/au/podcast/ep101-setting-the-standard-for-workforce-wellbeing/id1022747864?i=1000629370015
Gathering of Kindness events
https://www.gatheringofkindness.org/gok-2023
Beyond the Stethoscope Lucy Mayes
https://www.lucymayes.com/beyond-the-stethoscope
Other sources of help and support:
https://www.handnhand.org.au
https://www.drs4drs.com.au
The Mind Full Medic Podcast is proudly sponsored by the MBA NSW-ACT Find out more about their service or donate today at www.mbansw.org.au
Disclaimer: The content in this podcast is not intended to constitute or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care professional. Moreover views expressed here are our own and do not necessarily reflect those of our employers or other official organisations.
Previous Episode
Leading a data-driven, evidence-based organisational response to workforce wellbeing in healthcare with Fiona Fitzgerald.
S4 E 10. In this second episode recorded after the inaugural Beamtree / Health Round Table Organisational Response to Workforce Wellbeing summit #ORW23, I am delighted to introduce Fiona Fitzgerald Workforce Wellbeing Knowledge Network lead for Beamtree, the service partner for Health Round Table.
Fiona is a registered nurse by background with nearly 30 years of experience in healthcare, including 12 years working in the health informatics space with a focus on delivering IT solutions that improve patient outcomes and healthcare workflows.
Fiona is passionate about improving the wellbeing of the healthcare workforce. In 2018 she began to journey to bring the Well-Being Index developed by Mayo Clinic to the Australia and New Zealand healthcare workforce with the support of Health Round Table. She believes that wellbeing is a shared responsibility and through collaboration, curiosity, kindness and leadership the tide of burnout can be turned. Fiona has been an instrumental driving force behind #ORS23.
In this conversation we visit Fiona's professional and personal journey and mission. Fiona discusses Australia and New Zealand role out of the Well-being index tool to date including the successes, challenges and future opportunities for organisations, teams and individuals in healthcare in leading and co-creating a thriving healthcare workforce alongside high quality, safe patient care.
Links/ References/Resources:
Fiona Fitzgerald
https://www.linkedin.com/in/fiona-fitzgerald-5063b653/[email protected]
Beamtree
https://beamtree.com.au/our-solutions/workforce-wellbeing/
Discussion paper: Recommendations to sustain our humans in healthcare
White Paper: Addressing Burnout Bringing data-driven solutions, care and hope to the health workforce.
Videos: What is Burnout?, Why is burnout important to consider in healthcare?, What are some organisations doing better than others?, Working towards best practice in managing burnout
Book recommendation:
Swensen, Stephen, and Tait Shanafelt, Mayo Clinic Strategies To Reduce Burnout: 12 Actions to Create the Ideal Workplace, Mayo Clinic Scientific Press (New York, 2020; online edn, Oxford Academic, 1 Mar. 2020), https://doi.org/10.1093/med/9780190848965.001.0001
The Mind Full Medic Podcast with John McMahon
The Mind Full Medic Podcast is proudly sponsored by the MBA NSW-ACT Find out more about their service or donate today at www.mbansw.org.au
Disclaimer: The content in this podcast is not intended to constitute or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care professional. Moreover views expressed here are our own and do not necessarily reflect those of our employers or other official organisations.
Next Episode
Supporting doctors' health and wellbeing in training and through difficult times with Julia Kwiet and Dr Sue Velovski ( Special Sponsor Episode Part 1 )
In S4 E 12 I am delighted to bring this special two-part conversation from podcast sponsor The Medical Benevolent Association of NSW-ACT www.mbansw.org.au with their senior social worker Julia Kwiet and general surgeon Dr Sue Velovski.
In part one of this conversation I hear more about Julia and Sue's professional and personal backgrounds and why and how they both came to be working and advocating in the area of doctors' health and wellbeing and collaborating together through the MBA.
Julia is a clinical social worker with two decades of expertise in managing complex trauma, psychosocial assessment and therapeutic interventions.
Dr Sue Velovski is a specialist general surgeon working in the northern rivers of NSW. She was awarded rural doctor of the year in 2022 for her contribution to and ongoing support of her community, cancer patents, training and teaching of students, GPs and hospital staff ( more complete bios for both of my guests in this episode )
Content warning: This conversation does discuss suicide, if you have been affected by any of the important topics discussed please reach out for help, support and use the list of key resources and. contacts here.
Important Links:
Doctors' Health, Wellbeing and Mental Health Support Services
AMA/AMSA Traffic light guide to supports for Doctors:
https://www.ama.com.au/sites/default/files/2022-06/FINAL%20AMACDT%20x%20AMSA%20Mental%20Health%20Support%20Flyer%20June%202022.pdf
Drs4u: This website is only for the use of medical professionals and medical students. https://www.drs4drs.com.au/
For urgent mental health support, call 1300 374 377 (1300 Drs4Drs) anytime, 24/7
If you or someone you know is having suicidal thoughts, there are people here to help. Please seek out help from one of the below contacts:
Lifeline| 13 11 14 | 24-hour Australian crisis counselling service
Suicide Call Back Service| 1300 659 467 | 24-hour Australian counselling service
Beyondblue| 1300 22 4636 | 24-hour phone support and online chat service and links to resources and apps
THESE ARE NOT EMERGENCY PHONE NUMBERS: IN AN EMERGENCY PLEASE CALL 000
AMA Peer Support Line ... 1300 853 338 or 1800 991 997
Hand-n-Hand Peer Support
International links NZ/US/UK/Ireland/Canada :
https://physiciansanonymous.org/physician-suicide-prevention-resources/
Further reading:
https://insightplus.mja.com.au/2022/22/100-years-of-physician-suicide-call-for-action/
Introducing the MBA NSW-ACT with Louise Fallon https://www.buzzsprout.com/1091279/12707883-introducing-the-medical-benevolent-association-of-nsw-with-louise-fallon.mp3?download=true
The Mind Full Medic Podcast is proudly sponsored by the MBA NSW-ACT Find out more about their service or donate today at www.mbansw.org.au
Disclaimer: The content in this podcast is not intended to constitute or be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care professional. Moreover views expressed here are our own and do not necessarily reflect those of our employers or other official organisations.
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