The Member Lounge Podcast: Unlocking Association Success

Get insights into:

1. The Importance of Personalized Member Journeys: different member types require different kinds of interaction. Creating personalized experiences is crucial for engagement, and eventually retention. Learn more about a holistic member journey and discover the best practices to engage different membership types.
2. The Role of Technology in Enhancing Member Journeys: It’s time to transition to Digital Experience Platforms (DXPs) from traditional Content Management Systems to build dynamic and personalized member experiences. Find out how DXPs make membership management a breeze while making the experience more relevant to each member.
3. A Seamless Member Experience: Think Netflix for your membership website. Your members desire an experience where they can quickly find what they need. Discover the key engagement features for your member portal that can greatly improve member engagement.
4. Benefits of Integrated Systems: Make it easier for your members to access the information they need without logging into multiple systems. Unlock a seamless member experience by integrating different systems like CRM, LMS and DXP. Unlock consistency and a unified experience through a connected ecosystem.
5. Challenges in Implementing New Technologies: Adopting to technology changes is always hard. Getting your staff on board is challenging, especially those who may be resistant to change. Learn how you can encourage your team to adopt new platforms and simplify your membership management and engagement tactics.

Special acknowledgement to our guests for providing powerful insights into member engagement.

Follow our podcast for more free educational content.

Visit memberlounge.app to learn more about us.

In this episode, we speak to Denise Amyot, the president and CEO of Colleges and Institutes Canada (CICan). CICan is an association of colleges and institutes in Canada and they support businesses by helping them identify training needs and by delivering specialized trainings for their employees. Denise has had several high-profile leadership roles in the past. We discussed personal habits she has developed that contributed to her success and the importance of networking.

We also discussed why it’s important for businesses to provide ongoing training for their employees and why there can be a reluctance to invest in it.
For more information on the specialized training that CICan offers, https://www.collegesinstitutes.ca/our-members/list-of-degrees/
01:09
Can you start by telling us a bit about yourself and what you do?

02:49
Why is it so important for businesses to provide ongoing training for their employees?

04:23
Why do you think there's a reluctance for businesses to invest in training sometimes?

05:26
How would you identify the training needs?

07:07
How are post-secondary institutions like colleges and institutes actually providing training like this?

10:06
How do colleges work with businesses to create tailored courses?

11:44
Is there a need for a minimum number of like people who will need to participate in that training?

16:58
How expensive are these training with colleges? Are we talking about hundreds of dollars or thousands of dollars?

19:32
Are there certain things that you think we should do to identify the right training needs for the team members?

22:16
Is “Learning Assessment” available to employers right now? Like for free, or do we have to talk to the college structure to get access to the assessments?

23:24
Can you tell us about a few other ways where business, how businesses can actually like tap into the innovation that is happening at colleges?

29:40
If I were to approach a local college about some of our training needs, which department do we go to?

30:40
How would you say this online training compare with the training that we will get from the local colleges?

33:26
Do you think, the colleagues actually have enough training available for (skilled trades and actually working) both types of workers or are focusing a lot more on the skills, the skill traits, as opposed to the knowledge workers.

38:28
Do colleges and institutes, provide in like, any services for our businesses. So the businesses can actually find the right courses or maybe find the right institutions that they can talk to for the training needs.

40:28
Is there anything else you'd like to add for our audience about like professional development or ongoing training for employees?

42:04
Can you share a personal habit that has contributed a lot to your success?

44:07
Can you share a strategy or a tool that makes you more effective in your work?

44:59
How can people reach you, if they have any questions for you?

Special acknowledgement to our guests for providing powerful insights into member engagement.

Follow our podcast for more free educational content.

Visit memberlounge.app to learn more about us.

Serial entrepreneur and CEO of fellow.app Aydin Mirzaee joins us on this episode. Previously the co-founder and co-CEO of Fluidware which is now owned by SurveyMonkey, Aydin has most definitely made a lasting mark on the tech industry in Ottawa.

In this episode, we discuss the importance of building and maintaining a high performing team in your organization. Getting to know your team members to display their strengths is crucial for finding greatness in every team. Always convey your mission, history and values while communicating how to be successful in the organization.

Aydin emphasizes a key to maintaining a high performing team is to do one on one meetings, and to do them really well. Fellow.app has written an ebook on one on one meetings, compiling all the best resources and advice that you can download for free:

https://fellow.app/blog/2019/one-on-one-meeting-definitive-guide/

Special acknowledgement to our guests for providing powerful insights into member engagement.

Follow our podcast for more free educational content.

Visit memberlounge.app to learn more about us.

In this episode, we speak to Mike about why nonprofits should invest more in creating strategic partnerships to expand their reach and competencies. Partnerships allow organizations to have capabilities that are not available in-house and they broaden the reach of their work by leaps and bounds. However, good partnerships don't just happen, they are part science and part art!

You can find more about Mike's work in the non-profit housing sector at the MHI website -

https://www.multifaithhousing.ca

In our chats, Mike also told me about his meditation trips to Vipassana centres in different parts of the world -

https://www.dhamma.org/

Enjoy the episode!

Special acknowledgement to our guests for providing powerful insights into member engagement.

Follow our podcast for more free educational content.

Visit memberlounge.app to learn more about us.