Powerful phrases for workplace conflict

In this episode Judith Germain speaks to Karin Hurt about "Powerful Phrases for Dealing with Workplace Conflict" and how to address conflicts proactively.

Key Takeaways

• The book provides practical tools, techniques, and phrases to have productive conflict conversations
• It's based on research showing people wish they had spoken up sooner in conflicts
• The phrases are grounded in 4 dimensions: connection, clarity, curiosity, commitment
• Examples: "I really care about X and I'm confident we can find a solution", "What would a successful outcome do for you?"
• Covers handling conflicts in remote/hybrid teams and with different personality types

In this conversation Judith and Karin discuss Karin's new book "Powerful Phrases for Dealing with Workplace Conflict", which provides practical tools and techniques for addressing workplace conflicts in a proactive, human-centered way. The book focuses on four key dimensions: connection, clarity, curiosity, and commitment.

Karin also discusses how remote and hybrid work environments can introduce new types of conflicts, such as unclear expectations around things like camera usage and work-from-anywhere policies. Karin Hurt is the Founder and CEO of Let's Grow Leaders, she encourages courage and inspires innovation. She's the author of 5 books including the just released, Powerful phrases for dealing with workplace conflict: what to say next to destress the workday, build collaboration and calm difficult customers.

You can find out more about our guest and today's episode in this Maverick Paradox Magazine article here.

---

Maverick leadership is all about thinking outside the box and challenging the status quo. It's about having the courage to take risks and the confidence to lead in a way that is authentic and genuine.

But amplifying your influence as a leader isn't just about having a strong vision or a big personality. It's also about having the right leadership capability and being able to execute on your ideas and plans.

The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact.

How Influential Are you? Take the scorecard at amplifyyourinfluence.scoreapp.com and see.

Catalysing Transformation - 1 min video

Judith's book: The Maverick Paradox: The Secret Power Behind Successful Leaders.

Judith's websites:

• The Maverick Paradox Magazine - themaverickparadox.com
• The Maverick Paradox Website - maverickparadox.co.uk

Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.