The MarTech & Optimisation Podcast - Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide

Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide

11/21/24 • 46 min

To get in touch with future questions or to be interviewed for a future episode, email [email protected] or visit us at www.ratiopartners.co.uk

In today's episode, we will explore

The future role of the bank's branch network
The importance of having the right company culture to drive change
The challenge of moving beyond the status quo in a big organisation
How the Nationwide have engineered their team structure so that teams are empowered to drive rapid change
How Nationwide approaching defining a great customer experience

11/21/24 • 46 min

The MarTech & Optimisation Podcast - Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide

Transcript

RATIO Partners Re-imagining customer experiences in
financial services Ep 4 - Transcript
[00:00:00] Mario Kyriacou: [00:00:00] Welcome to another episode of the re-imagining
custom experiences in financial services podcast. I'm your host, Mario Kiriakou co-founder of
raDo Fs, the markeDng data and customer experience consultancy. This is the show where
we look to analyze how Fs brands can leverage digital to deliver experiences built, to solve
your customer's day-to-day chall

Generate a badge

Get a badge for your website that links back to this episode

Select type & size

Copy