The Brand-Centric 3PL with Kate Klemmer Terry
02/16/24 • 44 min
Kate Klemmer Terry and Joe Lynch discuss the brand-centric 3PL, Outerspace. Kate is the Chief Commercial Officer at Outerspace, a 3PL made for brands, by brands.
About Kate Klemmer TerryKate Klemmer Terry is the Chief Commercial Officer at Outerspace where she leads a cross-functional team that oversees all marketing, sales, and existing customer commercial relationships. Before joining Outerspace, Terry was the Chief Revenue Officer of Quiet Logistics starting in 2019. Prior to Quiet Logistics, she was the founder of Dash Group NY, a consulting firm helping fashion brands scale their digital success, with clients such as Michael Kors, TUMI, Oscar de la Renta, and J. Crew. Prior to that, she served in senior leadership roles at companies such as Polo Ralph Lauren, Banana Republic, Kate Spade, Coach, and Tommy Hilfiger. Kate received an MBA from UC Berkeley, Haas School of Business.
About OuterspaceFounded in 2019, Outerspace partners with leading omni-channel consumer brands, revolutionizing ecommerce fulfillment. Specializing in enhancing post-purchase experiences, the Outerspace team crafts tailored solutions that transcend the one-size-fits-all approach, driving brands toward exceptional growth. Serving as a strategic brand partner, Outerspace delivers a top-notch operations solution, seamlessly integrating frictionless order fulfillment, skilled client service teams, and proprietary software.
Key Takeaways: The Brand-Centric 3PL- Outerspace was founded by ecommerce veterans, Outerspace aims to be a brand-centric alternative to traditional 3PLs, focusing on high-growth consumer brands.
- Customer-Obsessed: They prioritize premium fulfillment services and a proprietary "Ops Stack" to help brands deliver exceptional customer experiences.
- Technology-Driven: Built for omnichannel fulfillment, Outerspace utilizes dedicated floor teams, proactive communication, and strategic carrier partnerships to optimize operations.
- Scalable Solutions: They handle order volumes ranging from 20,000 to 300,000+ per month, offering same-day processing, fast receiving, and efficient shipping.
- Data-Driven Insights: Their technology platform provides real-time visibility and analytics to empower brands with data-backed decisions.
- Strategic Partnerships: Outerspace collaborates with leading technology and service providers to offer a comprehensive logistics ecosystem.
Kate Klemmer Terry and Joe Lynch discuss the brand-centric 3PL, Outerspace. Kate is the Chief Commercial Officer at Outerspace, a 3PL made for brands, by brands.
About Kate Klemmer TerryKate Klemmer Terry is the Chief Commercial Officer at Outerspace where she leads a cross-functional team that oversees all marketing, sales, and existing customer commercial relationships. Before joining Outerspace, Terry was the Chief Revenue Officer of Quiet Logistics starting in 2019. Prior to Quiet Logistics, she was the founder of Dash Group NY, a consulting firm helping fashion brands scale their digital success, with clients such as Michael Kors, TUMI, Oscar de la Renta, and J. Crew. Prior to that, she served in senior leadership roles at companies such as Polo Ralph Lauren, Banana Republic, Kate Spade, Coach, and Tommy Hilfiger. Kate received an MBA from UC Berkeley, Haas School of Business.
About OuterspaceFounded in 2019, Outerspace partners with leading omni-channel consumer brands, revolutionizing ecommerce fulfillment. Specializing in enhancing post-purchase experiences, the Outerspace team crafts tailored solutions that transcend the one-size-fits-all approach, driving brands toward exceptional growth. Serving as a strategic brand partner, Outerspace delivers a top-notch operations solution, seamlessly integrating frictionless order fulfillment, skilled client service teams, and proprietary software.
Key Takeaways: The Brand-Centric 3PL- Outerspace was founded by ecommerce veterans, Outerspace aims to be a brand-centric alternative to traditional 3PLs, focusing on high-growth consumer brands.
- Customer-Obsessed: They prioritize premium fulfillment services and a proprietary "Ops Stack" to help brands deliver exceptional customer experiences.
- Technology-Driven: Built for omnichannel fulfillment, Outerspace utilizes dedicated floor teams, proactive communication, and strategic carrier partnerships to optimize operations.
- Scalable Solutions: They handle order volumes ranging from 20,000 to 300,000+ per month, offering same-day processing, fast receiving, and efficient shipping.
- Data-Driven Insights: Their technology platform provides real-time visibility and analytics to empower brands with data-backed decisions.
- Strategic Partnerships: Outerspace collaborates with leading technology and service providers to offer a comprehensive logistics ecosystem.
Previous Episode
Channel Free Logistics with Bill Thayer
Bill Thayer and Joe Lynch discuss channel free logistics. Bill is the Founder and CEO, of Fillogic a logistics-as-a-service platform for retail that converts underutilized space at retail centers into tech-enabled, micro distribution hubs.
About Bill ThayerBill Thayer is the Founder and CEO, of Fillogic a logistics-as-a-service platform for retail that converts underutilized space at retail centers into tech-enabled, micro distribution hubs. Bill has over 30 years of experience in retail logistics, ecommerce, technology, store operations, and consulting. Bill started his career in the Buyer Training Program at Macy's, moved to Loehmann's (a $500M retailer) where he ran the Company as COO / CIO. Bill worked again with Macy's to help design and set-up the Macy's Backstage logistics network. Through 2020, Bill was the CLO of Century 21 Stores (an $800M retailer). He has worked with companies like Barneys, the Hearst Corporation, and SDI Systems, a logistics automation manufacturer. During these 30 years, Bill noticed a major gap in the logistics capabilities supporting physical retail locations. He identified a need for a local market logistics network, converting underutilized space in shopping malls into micro-logistics capacity in the middle and final mile. Using these locations as logistics nodes, the Fillogic team has developed proprietary technology and solutions that create a circular, sustainable, and efficient B2B logistics network.
About FillogicThe leading platform for local market logistics. Fillogic converts under-utilized space in retail centers - shopping malls - by deploying the technology and operations to create local logistics hubs. They provide retailers a more efficient, cost-effective and sustainable channel-free model that enables their partners to optimize their existing assets; their stores, people and inventory. The Fillogic network unlocks savings and efficiencies in the middle mile, where customers live, shop and interact.
Key Takeaways: Channel Free Logistics- Fillogic transforms retail ecosystems by creating a well-oiled machine that streamlines middle- and final-mile logistics, making them efficient, sustainable, and cost-effective.
- Micro-fulfillment platform: Converts underutilized retail space into local logistics hubs, closer to consumers.
- Reduced costs & time: Saves retailers 65% in time & money compared to traditional fulfillment.
- Faster delivery: Enables same-day or next-day delivery for 98% of the mainland US.
- Sustainable solution: Utilizes existing infrastructure, reducing carbon footprint and warehouse construction.
- Full suite of services: Provides picking, packing, shipping, returns management, & more.
- Technology-driven: Connects retail systems to hubs and delivery network for efficiency.
- Reusable packaging: Utilizes 100% recyclable and reusable packaging for shipments.
- Growing network: Has hubs in multiple US locations with continued expansion.
Next Episode
Retail Non-Compliance Costs with Tony Altman
Tony Altman and Joe Lynch discuss retail non-compliance costs. Tony is the President and CEO of Motivational Fulfillment & Logistics Services, a leading omnichannel 3PL based in Southern California.
About Tony AltmanAs President and CEO of Motivational Fulfillment & Logistics Services, Tony Altman brings a remarkable blend of hands-on experience, entrepreneurial vision, and a profound commitment to excellence. Altman grew up in and around the Motivational logistics business. His father, Hal Altman founded the company in 1977, when Tony was six years old. After a successful tenure running his own law firm, Altman embraced the opportunity to help lead the family business. With experience working just about every role in the warehouse, Altman served as Vice President of Operations, Chief Financial Officer, and General Counsel. Altman now guides the company with an unwavering commitment to deliver stellar service to Motivational customers and to ensure that Motivational continues to be a great place to work.
About Motivational Fulfillment & Logistics ServicesMotivational Fulfillment & Logistics Services is a leading omnichannel 3PL based in Southern California. With a legacy spanning back to 1977, the Motivational team brings invaluable expertise. Motivational partners with a variety of consumer products, from housewares & appliances to consumer electronics, to beauty, cosmetics, toy & baby, and more. With more than 2.6 million square feet of space, Motivational boasts a prime location in SoCal with easy access from the LA/LB ports. Motivational offers turnkey direct-to-consumer services, award-winning e-commerce fulfillment, and retail distribution to all of the major retailers. Beyond standard logistics, they offer a spectrum of value-added services such as custom kitting, displays, product rework & refurbishment, re-boxing, reticketing, and more. The Motivational commitment to customers is to deliver beyond logistics – they are a true partner, going the extra mile on the logistics front, so you can focus on what you do best: grow your business!
Key Takeaways: Retail Non-Compliance Costs- In the podcast interview, Tony and Joe discussed:
- Retail non-compliance definition.
- Retail non-compliance costs including financial penalties, damaged relationships, and lost business.
- Preventing retail non-compliance costs.
- Motivational Fulfillment & Logistics Services provides the following benefits to their customers:
- Full-service logistics: Handles both retail distribution and direct-to-consumer fulfillment, offering a one-stop shop for your needs.
- Extensive value-added services: From kitting and assembly to labeling and quality control, they go beyond basic storage and shipping.
- Omnichannel expertise: Supports sales across various channels, including retail, online marketplaces, and your own website.
- Flexible solutions: Adapts to your unique requirements, offering custom solutions that scale with your business.
- Experienced team: Over 45 years in the industry, ensuring a knowledgeable and efficient operation.
- Discounted shipping rates: Leverages strong relationships with carriers to offer competitive pricing.
- Customer-focused: Prioritizes exceeding customer expectations through fast processing, accurate fulfillment, and real-time tracking.
Blog about Vendor Compliance & Chargebacks
Downloadable Guide: How to Minimize Chargebacks in Retail Logisitics
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