L&D's Pivot to Performance Episode 2 with Sebastian Tindall

The aim of this series is to highlight the important shift that some L&D leaders and practitioners have made in order to more predictably and reliably affect individual and organisational performance, achieving much more as a consequence.

For the second episode, Guy Wallace and I speak with Sebastian Tindall, Head of Learning & Development at Vitality. Sebastian has also held strategic roles in Santander Bank and The Co-Operative Bank. Over recent years his work with global L&D functions in South Africa, India, and the USA have catalysed his passion for creating a diverse range of innovative high-impact learning solutions.

KEY TAKEAWAYS

• You need more than training in your arsenal to solve an organization's problems.
• A resource that improves performance could be anything, for example, a tool or a system tweak.
• Ask what people need to do to get it right every single time. This approach identifies impossible or inefficient processes.
• Training should not be the go-to. Processes should be so simple and intuitive that training is not necessary.
• People should not be over-trained and boxed in. The aim is to make them intuitive, flexible, and agile.
• The initial conversation should always be about the business performance issue. Ask managers to explain exactly why they want the training.
• Sebastian ́s team typically turns a project around in 7 days.
• Taking a lego block approach enables any team member to pick up and work on any stage of any project, which greatly reduces delays.
• Analyze how people use your systems to make sure they can find information fast.
• Sharing good results provides you with instant permission to change and improve things even more.
• Managers need to see the training and to have more access to L&D while their teams are being retrained, so they do not get blind-sided.

BEST MOMENTS

'I don ́t have a training bias, I have a performance bias.'

'Typical turnaround for a project for us is 7 working days. We are built for speed. '

'Our definition of performance is the ability to complete a task correctly, every time. '

'Flip it and ask what will support them in their role'.'

VALUABLE RESOURCES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.

CONTACT METHOD

• Twitter: https://twitter.com/davidinlearning/
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
• Website: https://www.looop.co/