Transparency Motivates Everyone

02/09/23 • 21 min

Meet Dr. Andy Anderson

Dr. Andy Anderson is Chief Medical Officer and Chief Quality Officer for RWJBarnabas Health. He oversees the clinical activities of one of the largest academic health systems in the nation. Dr. Anderson guides medical professionals through new models of health care delivery and reimbursement, with a focus on transformative health care and population health to achieve the best possible outcomes in quality, safety, and service. He brings broad experience in health system leadership and physician practice management to his role, having formerly been the CEO of the combined Medical Group at RWJBarnabas-Rutgers, and the Chief Medical Officer at Aurora Health Care in Wisconsin. Dr. Anderson continues to see patients and teach in addition to his leadership responsibilities. An internist by training, Dr. Anderson is a graduate of University of North Carolina, Chapel Hill, where he earned his bachelor’s degree and medical degree. He earned a Master of Business Administration degree at Marquette University.

Key Insights:

Dr. Anderson has years of experience practicing medicine and is an expert in healthcare leadership:

Outcomes-Driven. Dr. Anderson believes that using data to set and reach to achieve clear outcomes can inspire better care, and bring joy to healthcare employees.

Integrated Care. The days of the shingled private practice may be drawing to a close: larger systems, offering integrated care, are a more effective place of employment for physicians.

Master the Craft. Dr. Anderson encourages aspiring healthcare leaders to master their craft first—read voraciously, and practice consistently. Knowledge makes a leader effective.

Relevant Links:

Previous Episode

A Graceful Leadership Journey

Meet Dr. Steve Hester:

Dr. Steven T. Hester is Senior Vice President, System Chief Clinical and Strategy Officer, Norton Healthcare. He joined Norton in 2004 as chief medical information officer, and has served in a number of medical staff and leadership positions in his time since. Prior to joining Norton Healthcare, Dr. Hester practiced emergency medicine full time, working for Kentuckiana Emergency Physicians to improve quality and volume. Dr. Hester hold’s a bachelor’s and medical degree from the University of Louisville and an MBA from Bellarmine University. He serves on multiple national committees and boards focused on improving the delivery of health care for patients. He also serves on the board of directors of the Christian Academy School System and Leadership Louisville.

Key Insights:

Steve Hester discusses his work and experience as a physician-leader.

Parallel Priorities. In his role as Chief Medical Officer, Dr. Hester believes quality care arises when leaders do the right thing for both patients and employees.

Optimizing Workflow. It’s crucial to maximize the time physicians spend with patients: this is the goal of division of labor in a health system.

New Work. The pandemic reset the way people think of employment, and many are re-considering what a successful work life looks like.

Relevant Links:

Next Episode

Bridging the Payer-Provider Gap

Meet Steve Glass:

Steve Glass is CEO of Medical Mutual and a member of the company’s board of directors. An experienced healthcare executive, Steve joined the Cleveland Clinic in 2002 and was named the organization’s CFO in 2005. In that role, he was responsible for the overall financial operations of the Cleveland Clinic and its subsidiaries worldwide. Mr. Glass earned a Bachelor of Science degree in Accounting from Towson University in Maryland and is a Certified Public Accountant. He is on the board of directors for the Greater Cleveland Partnership, as well as a member of the American Institute of Certified Accountants, Ohio Society of Certified Public Accountants and Healthcare Financial Management Association.

Key Insights:

Steve Glass believes that providers and payers can work together to minimize friction in healthcare.

The CEO Role. Stakeholders inside and outside of the company look to the CEO to be the voice of the organization, and establishing trust is key.

Managing Risk. Insurers understand the benefit of moving to value-based care, but it’s important to monitor and manage financial risk as health systems move in that direction.

A Capitalist Society. Steve remarks, “If somebody’s coming into your market, it’s because they see an opportunity.” Providers and Payers need to innovate to meet the challenge.

This episode was made possible by our partnership with Citi.

Relevant Links: