The Gary Bisbee Show - 36: Paying for Health, Not for Healthcare with Felicia Norwood, Executive Vice President and President for Anthem, Inc.’s Government Business Division

36: Paying for Health, Not for Healthcare with Felicia Norwood, Executive Vice President and President for Anthem, Inc.’s Government Business Division

11/18/21 • 46 min

Meet Felicia Norwood:

Felicia Norwood is the Executive Vice President and President for Anthem’s Government Business Division. Prior to Anthem, she was the Director for Illinois’ Department of Healthcare & Family Services. She held numerous leadership positions in her nearly 20-year tenure with Aetna. Felicia has over 25 years of commercial and government healthcare operations, strategy, and management experience.

Key Insights:

Felicia Norwood’s career has spanned public and private healthcare. In both circumstances, she learned to work across the aisle and build bridges.

Stepping Out of the Box. Be curious and ask about other roles you are interested in, even if you aren’t a traditional fit. (11:54)
Value-Based Care. The future of healthcare is whole person health. Value-based contracts are here to stay, and will likely grow. (32:55)
You Define You. People will have issues around race and gender, but don’t let other’s issues define you. (41:05)
Simplify Healthcare. If Felicia could snap her fingers and change one thing, it would be to make healthcare simpler. (41:18)

Relevant Links:

Meet Felicia Norwood:

Key Insights:

Felicia Norwood’s career has spanned public and private healthcare. In both circumstances, she learned to work across the aisle and build bridges.

Stepping Out of the Box. Be curious and ask about other roles you are interested in, even if you aren’t a traditional fit. (11:54)
Value-Based Care. The future of healthcare is whole person health. Value-based contracts are here to stay, and will likely grow. (32:55)
You Define You. People will have issues around race and gender, but don’t let other’s issues define you. (41:05)
Simplify Healthcare. If Felicia could snap her fingers and change one thing, it would be to make healthcare simpler. (41:18)

Relevant Links:

Previous Episode

undefined - 35: The Heart of Business with Hubert Joly, Senior Lecturer, Harvard Business School; Former Chairman and CEO, Best Buy; Author, The Heart of Business

35: The Heart of Business with Hubert Joly, Senior Lecturer, Harvard Business School; Former Chairman and CEO, Best Buy; Author, The Heart of Business

Meet Hubert Joly:

Hubert Joly is the Former Chairman and CEO of Best Buy, and credited with the organization’s transformation. He has received numerous recognitions for this role including “Top 100 CEOs in the World” by Harvard Business Review in 2018 and was named HEC Paris Person of the Year in 2020. Based on his experiences, he published a book, “The Heart of Business: Leadership Principles for the Next Era of Capitalism,” that shares the philosophes behind Best Buy’s turnaround and explores how to put those ideas in practice. Hubert also serves on the boards of Johnson & Johnson and Ralph Lauren, and is a Senior Lecturer of Business Administration at Harvard Business School.

Key Insights:

Hubert Joly encourages leaders to redefine how we imagine business. Making money is an outcome, but should never be the purpose. Rather, Hubert emphasizes a focus on employee excellence.

I Don’t Know. Hubert encourages leaders to admit when they don’t have all the answers and ask for help (18:41)
Lead with Empathy. Healthcare organizations must ensure front line workers have the tools and environment they need to be the best versions of themselves. (20:14)
Noble Purpose. A new era of capitalism requires businesses to embrace all stakeholders and treat profit as an outcome, not the goal. (34:01)
Unleashing Human Magic. Hubert describes the environment leaders can create to foster human magic. (36:04)

Relevant Links:

Next Episode

37: A Special Thanksgiving

In This Episode:

The days are shorter and colder, but this second COVID-19 thanksgiving is much more hopeful than last year’s. At Think Medium we are thankful for many things. We are thankful for the healthcare workers who provided stellar care during such a stressful time. We are thankful that the percentage of our fellow Americans having been vaccinated continues to increase. And we are thankful to you, our audience, for being a part of our amazing journey. For this holiday episode, we asked leaders what they are thankful for and happiest about this Thanksgiving.

Key Insights:

Thank You Vaccines. Julie Yoo, General Partner at Andreessen Horowitz and co-founder of Kyruus, shared that she is thankful for the advancement in mRNA vaccine technology and vaccine delivery. (1:50)
Thank You (Almost) Normalcy. Matthew Dicks is a storytelling coach, bestselling author, and elementary school teacher. He is thankful that some aspects of life, such as teaching in person, have returned close to normal. (2:32)
Thank You Science. Ruth Williams-Brinkley, President of Mid-Atlantic States at Kaiser Foundation Health Plan, shared her thankfulness for her family, friends, frontline workers, and researchers that developed the vaccines. (4:05)
Thank You Life. Lieutenant General Scott Dingle is the Surgeon General of the United States Army and the Commanding General for the Army Medical Command. He is thankful for his health, family, and opportunity to serve Army Medicine. (8:09)