Ep 05: Diane Randolph | Ulta Beauty

03/31/25 • 45 min

For this special International Women’s Month episode of The Frontline Factor, we’re joined by retail tech powerhouse Diane Randolph—former CIO of Ulta Beauty and WorkJam board member—who has led digital transformation at Ulta Beauty, Reitmans Canada, Dollar Tree, and beyond.

Diane brings decades of experience shaping the future of frontline work, sharing real-world insights on the biggest challenges in retail innovation, the evolving role of IT, and how omnichannel strategies are redefining customer and employee experiences. From the transformation of the CIO role to the power of AI in retail, this episode unpacks what it takes to empower frontline teams at scale.

If you’re ready to rethink frontline innovation, this is one conversation you don’t want to miss. Tune in now! 🎙️

Hosted on Acast. See acast.com/privacy for more information.

If you’re ready to rethink frontline innovation, this is one conversation you don’t want to miss. Tune in now! 🎙️

Hosted on Acast. See acast.com/privacy for more information.

Previous Episode

E04: Adam Lukoskie | NRF Foundation [Recorded Live at NRF '25]

Live from NRF, Will Eadie sits down with Adam Lukoskie, SVP of NRF and Executive Director of the NRF Foundation, to discuss the future of retail careers and the evolving role of frontline workers.

Adam shares how the NRF Foundation is ensuring retailers have the talent they need by offering scholarships, career programs, and training initiatives like RISE Up. He highlights the importance of helping frontline employees see long-term career paths in retail, from entry-level roles to leadership positions managing multi-million-dollar businesses.

The conversation also explores how technology is transforming retail operations—enhancing productivity, training, and communication—while simultaneously improving job satisfaction and engagement. Adam emphasizes the need for cross-training, upskilling, and “everboarding” to keep employees engaged and growing.

With insights into workforce orchestration, omnichannel retail, and the importance of empowering frontline workers, this episode is a must-listen for anyone invested in the future of retail talent.

Hosted on Acast. See acast.com/privacy for more information.