Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

08/15/23 • 42 min

Simon Kriss, author of "The AI Empowered Customer Experience" and CX Futurologist joins me this week for an in-depth conversation about the mindset that it takes to be truly innovative, use cases for Gen AI in CX, among other topics.
It's a fascinating glimpse into how he advises the many boards and c-suite execs on how to truly innovate and craft their customer experience.
Enjoy! I know I sure did...
Simon's LinkedIn: https://www.linkedin.com/in/simonkriss/
Simon's Book: "The AI Empowered Customer Experience": https://amzn.to/440SOYBSimon's Podcasts (CX Sessions, CX Boardroom & CX Disruptors): https://youtube.com/playlist?list=PLh6Aar_BnvE1l8UXhOluxCK7GgBMGMZkQ

Resources Mentioned in this Episode:

Tools:
- Synthesia - AI-powered video generation: https://www.synthesia.io/
- Deepgram - AI speech to text: https://deepgram.com/
- Soul Machines - AI Avatars: https://www.soulmachines.com/
Book:
- Non-Bullshit Innovation: Radical Ideas from the World's Smartest Minds by David Rowan: https://amzn.to/3YtUZTi
Podcasts:
- Everyday AI by CSIRO: https://www.csiro.au/en/news/podcasts/everyday-ai-podcast

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
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08/15/23 • 42 min

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011

Transcript

00:00:03.279

Yeah. Years ago, if you walked into a bank with a mask on, you got arrested. now if you walk into a bank without a mask on, you get arrested. You get arrested. So, you know, the world's the world's kinda done a bit of a 180. And once again, welcome to the digital customer success podcast. I'm Alex Turkovich. So glad you could join us here today and every week as seek out and interview leaders and practitioners who are innovating and building great scale CS programs. M

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