Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.08/29/23 • 47 min
This week I spoke with Jen Jackson, a stellar customer experience leader at Litmos with a rich history in support & CS leadership. In our discussion, she delves into the world of micro-learning, the power of support metrics, and the vital role data insights play in shaping up customer success.
Discover how Jen is revolutionizing customer experience by integrating rapid-fire micro-training into her strategies, empowering customers to learn swiftly and effectively. We discuss how defining the outcomes of digital CX is paramount, and the importance of internal collaboration and harnessing the power of LinkedIn comments for valuable tips and advice.
This episode is a goldmine of wisdom from a dynamic leader driving the future of digital customer success. Tune in and equip yourself with the tools and insights to improve your own customer success program. You can't afford to miss this one!
Jen's LinkedIn: https://www.linkedin.com/in/jmjackson/
Resources Mentioned in this Episode:
Books
- HubSpot's list of 20 great CS books: https://blog.hubspot.com/service/customer-success-books#one
- Digital Customer Service: Transforming Customer Experience for an On Screen World: https://amzn.to/3YVpZMi
Podcasts
- Leadership with Heart: https://heatheryounger.com/podcasts/
- Gain Grow Retain: https://podcast.gaingrowretain.com/
This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
08/29/23 • 47 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
Transcript
If you have a customer that is like consistently finding bugs , like if you need a quality person , try to go recruit whoever is breaking your software .
Speaker 2And , once again , welcome to the Digital Customer Success Podcast . I'm , alex Turgovich , so glad you could join us here today and every week as I seek out and interview leaders and
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