Digital CS Best Practices with Chad Horenfeldt | Episode 002

Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs.
Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/
Resources Mentioned in this Episode:

• Book: The Seven Pillars of Customer Success by Wayne McCulloch
• Tool: Chili Piper - scheduling for lead conversion
• Podcasts:
  • Unchurned
  • GGR
  • Success League Radio

Shoutouts to Digital CS Pioneers:

• Dan Ennis @ Monday.com
• Lane Hart @ Heap
• Catalyst software for their open publications of CS best practices

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
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