Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

12/03/24 • 49 min

Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of automation, scaling human connection, and blending digital tools with human touchpoints to create proactive, personalized customer experiences.
Chapters:
00:03:36 - From New York hustle to Denver vibes
00:04:17 - Early career tales: Boston Market and Hallmark
00:06:15 - Lessons in evolution at Hallmark
00:08:17 - A journey into tech: Sam's path to digital CS
00:13:25 - What is digital CS, and why does it matter?
00:17:30 - Digital program managers vs. product managers
00:22:31 - Office hours: Scaling human connection
00:28:24 - Building automations to enhance customer success
00:33:38 - Merging digital and human touchpoints
00:38:57 - Digital success hubs inspire a vision
00:41:40 - LinkedIn, meetups, and learning from AI pioneers
00:44:38 - Connect and continue the conversation with Sam
Enjoy! I know I sure did...
Samantha's Linkedin: https://www.linkedin.com/in/samanthaedavid/

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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12/03/24 • 49 min

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. - Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081

Transcript

Speaker 100:00:31.365

I don't think there's going to be a time where we say , yep , we have exactly what we need to measure , we're measuring it correctly and we're good . We're always developing new things to measure and how we're looking at the data and how we're even approaching it .

Speaker 200:00:47.201

Once again , welcome to the Digital Customer Experience podcast with me

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