The Customer Success Podcast

Gainsight

Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

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Top 10 The Customer Success Podcast Episodes

Goodpods has curated a list of the 10 best The Customer Success Podcast episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to The Customer Success Podcast for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite The Customer Success Podcast episode by adding your comments to the episode page.

Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly

The Customer Success Podcast

09/09/19 • 33 min

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss his experience in helping to build Oracle's customer success team, how CSMs can become more efficient, and how to drive effectiveness through process.

How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)

The Customer Success Podcast

02/22/19 • 21 min

In this episode, Brian Brannon (Corporate Marketing Manager, Gainsight) sits down with Jane Bossert (CSM, IBM) to discuss how her team is streamlining time-to-value by creating data-backed journey maps, enabling customers with self-assisting content, and more.

Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)

The Customer Success Podcast

11/18/19 • 38 min

In this episode, Allison Pickens (COO, Gainsight) sits down with Peter Armaly (Senior Director of Customer Success Business Advisory Services, Oracle) to discuss how Oracle is using advisory services both externally and internally to drive success, how his team approaches CS organization, and more.

How to Create Valuable Customer Insights at Scale with Alaa Badr (VP of Cloud Services, VMware)

The Customer Success Podcast

07/02/18 • 40 min

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Alaa Badr, VP of Cloud Services at VMware to discuss how his team is creating valuable customer insights across their portfolio, managing an at-scale customer success team and more.

Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)

The Customer Success Podcast

01/17/20 • 34 min

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Natasha Narayan(CEO, IcebergIQ) to examine and discuss why Win/Loss Analysis is essential for customer success-driven organizations, why she co-founded IcebergIQ, and more.

Adopting a Prescriptive Approach to Customer Success w/ Patrick Lawler (Dir. of CS, Azuqua)

The Customer Success Podcast

07/09/18 • 28 min

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Patrick Lawler, Director of Customer Success and Services at Azuqua to discuss how Azuqua is adopting a prescriptive approach to customer success and what is means for their customer base.

The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)

The Customer Success Podcast

11/11/19 • 27 min

In this episode, Allison Pickens(COO, Gainsight) sits down with Yamini Rangan (CCO, Dropbox) to discuss why the terms are so important within the customer relationship, how to breakdown silos between teams, and more.

How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)

The Customer Success Podcast

10/22/19 • 40 min

In this episode, Ruben Rabago (Chief Strategist, Pulse Programs) sits down with Catherine Blackmore (Global Vice President of Customer Success, Oracle) to discuss how Oracle's customer success team operates, how to incentivize your customer success team, and what Oracle is doing to increase diversity within their recruiting pipeline.

Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)

The Customer Success Podcast

10/15/19 • 33 min

In this episode, Brian Brannon (Marketing Program Manager, Gainsight)sits down with Stefanie Caldwell (VP of CS, NarrativeScience) and Matt Davis (Head of Revenue, AlphaHQ) to discuss why accountability is crucial for success, the importance of discovery for a CSM, and more.

Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)

The Customer Success Podcast

12/07/19 • 36 min

In this episode, Ruben Rabago(Chief Strategist, Gainsight) sits down with Jo Massie(VP of Customer Success, Slido) to discuss how Customer Success is at the center of every employee's onboarding, managing global teams, and more.

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FAQ

How many episodes does The Customer Success Podcast have?

The Customer Success Podcast currently has 54 episodes available.

What topics does The Customer Success Podcast cover?

The podcast is about Podcasts and Business.

What is the most popular episode on The Customer Success Podcast?

The episode title 'Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)' is the most popular.

What is the average episode length on The Customer Success Podcast?

The average episode length on The Customer Success Podcast is 29 minutes.

How often are episodes of The Customer Success Podcast released?

Episodes of The Customer Success Podcast are typically released every 8 days.

When was the first episode of The Customer Success Podcast?

The first episode of The Customer Success Podcast was released on Jun 28, 2017.

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The Customer Success Podcast

Gainsight

Top 10 The Customer Success Podcast Episodes

FAQ

How many episodes does The Customer Success Podcast have?

What topics does The Customer Success Podcast cover?

What is the most popular episode on The Customer Success Podcast?

What is the average episode length on The Customer Success Podcast?

How often are episodes of The Customer Success Podcast released?

When was the first episode of The Customer Success Podcast?

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