Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
The Customer Success Channel07/13/23 • 38 min
In this episode, our host Anika Zubair chats with Shannon Nishi, Director of Customer Success at Customer.io about sustainable growth in Customer Success.
Times are tough and the “big hiring days” when scaling a SaaS business are long gone. In today’s economy, you have to think about sustainable growth rather than growth at all costs. So, how do you do that in Customer Success? How do you ensure your CSMs are strategic and not just support? And how do you measure sustainable growth?
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07/13/23 • 38 min
The Customer Success Channel - Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
Transcript
Hello everyone, I'm your host Anika Bert , and welcome back to the next episode of the Customer Success Channel podcast, brought to you by Plan Hat , the Modern Customer platform. This podcast is created for anyone working in or interested in the customer success field. On this podcast, we will speak to leaders in the industry about their experiences and their definitions of customer success and get their advice and best practices on how to run a
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